Front Desk Agent

Front Desk Agent

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of tranquility, where sea, land, and subtropical vegetation effortlessly combine with iconic, Moorish-inspired architecture. The 462 guest rooms and suites – divided between the vibrant Citadel and the exclusive Retreat – enjoy magnificent views over the Atlantic Ocean, Mount Teide, or the resort's lush gardens. An award-winning gastronomic destination in its own right, this 5-star resort in Tenerife's world-class restaurants range from light, simple cooking to Michelin-starred gourmet cuisine.

Providing a haven of escape, this timeless island resort features numerous swimming pools, a 2500m2 Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the shore meets the sea, guests can benefit from an exclusive area on the golden sandy beach of Abama, equipped with complimentary use of sunbeds and umbrellas.

Join our team!

…as a Front Desk Agent for The Ritz-Carlton Tenerife, Abama.

Who we are looking for…

Are you passionate about creating unforgettable first impressions and delivering exceptional guest experiences? As a Front Desk Agent, you will be one of the main ambassadors of The Ritz-Carlton brand and a key representative of our Gold Standards. From the very first interaction, you will ensure each guest feels genuinely welcomed, cared for, and understood.

We are looking for service-driven professionals who excel in attention to detail, anticipate guest needs, and thrive in a luxury hospitality environment.

What are your responsibilities…

• Welcoming guests in a warm, professional, and brand-aligned manner.
• Managing check-in and check-out procedures, ensuring accuracy and efficiency.
• Providing detailed information about the resort, its facilities, services, and experiences.
• Attending to guest requests, preferences, and special requirements, coordinating with relevant departments as needed.
• Handling room reservations, modifications, and cancellations using internal systems.
• Managing payments, billing, and account closures in line with established procedures.
• Addressing guest concerns and complaints with empathy, discretion, and a solution-oriented mindset.
• Actively promoting hotel services and identifying opportunities for up-selling and cross-selling.
• Maintaining a pristine, organized, and welcoming front desk area that reflects luxury standards.
• Ensuring compliance with confidentiality, safety, and data protection policies at all times.

What we want from you…

• A natural passion for service excellence and guest satisfaction.
• Previous experience in hotel front desk operations or customer service, ideally within a luxury environment.
• Strong organizational skills and the ability to multitask while remaining calm under pressure.
• A collaborative mindset and the ability to work effectively within a multicultural team.
• Fluency in Spanish and English; additional languages are highly valued.
• A valid work permit for Spain.

And this is how we inspire you...

Be part of our resort team and bring your ideas and your imagination into the everyday guest experience. You know what? Working here means contributing to moments that guests remember long after they've left.

• An attractive above market salary for your flexible assignment in our hotel
• Travel worldwide to our 9500+ hotels at great employee conditions ("Explore Rate") and let yourself be pampered - by the way, this also applies to your family, partner & parents.
• Enjoy the culinary F&B offer in our 9500+ hotels with 20% discount
• You can enjoy our culinary offerings at a 50% discount.
• Did you know you can get up to 75% discount on flights if your residency is on Tenerife
• Extensive corporate benefits with lots of discounts for leisure activities and travel
• As a birthday child you get an extra special treat (surprise!)
• Enjoy our resort as our guest after one year of service with us – this is a once in a lifetime experience!
• We pay a 13th and 14th salary!
• Innovative training concepts that support you on your career path – we actually have our own training university
• Advancement opportunities and prospects in an international company
• We offer you an extensive and free…