Housekeeping Supervisor - Blackberry Mountain

Location: Watertown

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
1507

E. Millers Cove Rd Walland, TN 37886

The primary goal of this position is to provide leadership on a daily basis and to lead the team some nights after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift. To inspect make-ups turn downs and cleaned rooms to make sure that the standards have been met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Run the day-to-day reports for the team and be able to clarify reports, as needed

Hold lineups with your team covering the # of guest rooms currently occupied, # of arrival rooms, and departure rooms, # of turnovers, make-ups, and check in’s / turnovers

Coordinate in-room guest requests

Review groups currently in house and their agenda to ensure all needs are met Inspecting common areas on a daily basis

Oversee completion of all room make-ups, turnovers, and turndowns perform final inspections after rooms have been cleaned

Load stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers

Assist in cleaning check out, stay-over, or turndown rooms as necessary to assist the team Assist with quarterly inventories as necessary

Write and disseminate all Mid-Year and End of Year reviews to all team members

Working all holidays and weekends as scheduled

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers, and interact with our guests.

SUPERVISORY RESPONSIBILITIES Follow up on team member status of rooms/ assignments

Guide housekeepers to maintain 5-star standards for all rooms

Be a positive motivator to the team Coach and counsel team members as necessary, including written documentation if applicable

Complete 45-day reviews for all new hires as well as mid, and end-of-year reviews, as needed

Ensure Housekeepers understand their room assignments, and rooms are completed promptly

Ensure efficiency by coordinating housekeeper's schedules based on needs

Work closely with the front desk on arrivals and changes

Basic understanding of labor numbers

Must be available to work both AM and PM shiftsEDUCATION and/or EXPERIENCE Hospitality experience or equivalent preferred

High School diploma or equivalentCOMPUTER SKILLS Basic computer knowledge

Must have a working understanding of Microsoft Outlook, Word and ExcelLANGUAGE SKILLS Must be able to communicate effectively with guests, managers, and team members MATHEMATICAL SKILLS Basic knowledge and understanding of math REASONING ABILITY Must be able to understand scheduling, purchasing, inventory, and stock

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS Must be able to stand for long periods

Must be able to lift up to 50 lbs.

Must be able to work outdoors in all weather conditions

Must be able to safely operate a company vehicle or golf cartWORK ENVIRONMENT General Office Working in guest rooms and common areas of the property

May occasionally be asked to go outside in all weather conditions
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