Telephone Operator

Job Description

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, volcanic landscapes, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. Our 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, and our lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred dining.

With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we offer an unparalleled luxury escape in Tenerife.

Join our team!

As a Telephone Operator at The Ritz-Carlton Abama Resort in Tenerife.

Who are we looking for?

Are you passionate about delivering exceptional service through every interaction? As a Telephone Operator, you will play a key role in creating seamless guest experiences by managing all internal and external communications with professionalism, warmth, and efficiency. Often the very first voice our guests hear, you will represent The Ritz-Carlton's Gold Standards in every conversation. If you enjoy helping others, thrive in a fast-paced environment, and have a natural talent for communication, we would love to meet you.

Your responsibilities will include:

• Answering and handling all internal and external telephone calls promptly, professionally, and courteously.
• Directing calls and guest requests accurately to the appropriate departments.
• Providing guests with detailed information about resort facilities, dining venues, spa services, activities, transportation, and local attractions.
• Managing guest requests efficiently and following up to ensure complete satisfaction.
• Recording and delivering messages accurately while maintaining the highest level of confidentiality.
• Supporting emergency communication procedures in accordance with established hotel protocols.
• Working closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food & Beverage, and other departments to ensure seamless communication across the resort.
• Maintaining up-to-date operational information and internal directories.
• Ensuring every telephone interaction reflects The Ritz-Carlton's commitment to personalized luxury service and attention to detail.
• Supporting Front Office operations whenever required to enhance the overall guest experience.

What we're looking for:

• A warm, confident, and professional communication style with a genuine passion for guest service.
• Previous experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative, or in a similar customer-facing role, preferably within luxury hospitality.
• Excellent multitasking, organizational, and problem-solving skills.
• The ability to remain calm and composed while managing multiple priorities.
• A collaborative mindset and the ability to work effectively with different departments.
• Fluency in English and Spanish is essential;
  German or additional languages are considered a strong advantage.
• Good computer skills; experience with hotel property management systems is an asset.
• A valid work permit for Spain.

How we inspire you:

Being part of our team means creating memories that last a lifetime. Your professionalism and dedication will make every guest interaction meaningful and contribute to unforgettable experiences.

• Attractive salary above market standards with flexible compensation benefits.
• Explore rate accommodation discounts at more than 9,500 Marriott hotels worldwide, extended to your partner, parents, and immediate family.
• 20% Food & Beverage discounts across Marriott hotels and 50% discounts at our resort's restaurants.
• Up to 75% flight discounts for Tenerife residents travelling to mainland Spain.
• Corporate benefits program with discounts on leisure activities and travel.
• A special birthday gift.
• A complimentary stay at our resort after one year of service.
• 13th and 14th salary payments.
• Continuous learning opportunities through our Marriott International University.
• Career development and growth opportunities within a…