Houseperson​/Janitorial

Schedule 1:
Sun.

- Tues. 8 AM- 4:30 PM, Wed. & Thurs. 3-11:30 PM, Fri. & Sat. Off

Schedule 2:
Wed.

- Sun. 8 AM- 4:30 PM, Mon. & Tues. Off

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

The Common Area Attendant is responsible for the daily cleaning and upkeep of common areas and guest rooms as assigned. This includes following company policies and procedures in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, side work, and other duties as assigned.

The Common Area Attendant will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Complete daily cleaning within designated time frames according to checklist or assigned areas which include, but not limited to; restrooms, vending areas, hallways, lobby, pool areas, parking lots, elevators, walkways, activities areas, and stairwells.
• Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms, in alliance with SMR standards.
• Knowledge and ability to comply with all company operating policies and procedures to follow compliance with property and applicable Housekeeping Manuals.
• Properly handle and use all chemicals and equipment required for cleaning common areas.
• Remove garbage from guest rooms and common areas.
• Arrange and properly organize housekeeping carts, supply closets, and linen rooms each day.
• Respond to guest related items or problems promptly and effectively.
• Identify and report all maintenance related problems in all common areas.
• Informed and knowledgeable of resort/hotel property for ‘activity and event’ guest experience locations.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
• Perform deep cleaning and other incidental cleaning projects and related duties as required and/or assigned.
• Clean guest rooms as needed based on occupancy and staffing demand.
• Management reserves the right to change, remove or add to these duties as necessary.

• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Recognized as a positive influence to others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene and dress represent the company’s image.

• Ability to work in a fast-paced, demanding work environment.
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to communicate…