Guest Experience Manager — Mountain Resort
Job in
Pigeon Forge, Sevier County, Tennessee, 37868, USA
Listed on 2026-08-01
Listing for:
Smoky Mountain Resorts
Full Time
position Listed on 2026-08-01
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Management, Event Management & Planning, Resort/Retreat
Job Description & How to Apply Below
Smoky Mountain Resorts is seeking a Guest Relations Manager to lead daily guest services and front desk operations at Country Cascades Waterpark Resort in Pigeon Forge. You will supervise a team, manage guest accounts, process check-ins, and ensure a high standard of hospitality aligns with the SMR brand.
The role requires a strong leader with 2+ years of management experience, excellent communication in English, and proficiency with Maestro and Paycor.
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