Lodging Supervisor - Blackberry Mountain

Location: Watertown

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
1507

E. Millers Cove Rd Walland, TN 37886

The Lodging Supervisor is responsible for daily operations and overseeing all Front Desk and Guest Service functions. Responsibilities include effectively handling guest questions, problems, concerns, and needs relating to any activity. The Lodging Supervisor is responsible for guiding, helping, and assisting both internal and external guests.

The pay rate for this position is $22.00-$25.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Flexibility with scheduling for weekends and holidays

Assist the Manager on Duty as needed

Understanding of night audit functions

Answer and respond to guests' calls and individual needs

Check-ins and check-outs including proper welcome packets and assigning the right room

All front desk duties, including answering phones and assisting guests with request

Prepare group resumes and all other information that is needed

Review daily reports and follow through with Front Desk Agents to have all information correct

Continual training for all Front Desk Agents Review each guest profile and reservation before they arrive to ensure it is correct

Create and maintain the Front Desk as the center of all communication

Comprehend all guest charges and support the Front Desk Agent when there is a billing dispute

Understand the point of sale operations for the gift shop and incidental charges

Follow all procedures and make sure all agents do as well Understand and follow Lodging Financials relating to Schedule, Declining Budget, Invoices, PO’sAssist all other departments to meet the guest’s needs

Assign daily and weekly tasks to the Guest Services team and work with the Guest Services Supervisor to facilitate daily operations

Assist with departures and arrivals when needed

Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

SUPERVISORY RESPONSIBILITIES Supervise activities of Front Desk Agents, Guest Services team, and Night Manager EDUCATION and or EXPERIENCE High School diploma or equivalent

College degree preferred1-2 years of Hospitality or customer service experience

Computer skills in Windows applications LANGUAGE SKILLS Must have excellent communication skills

Must be able to communicate effectively with guests, managers, and team members MATHEMATICAL ABILITY Basic knowledge and understanding of math and general accounting REASONING ABILITY to make decisions under pressure

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS The job requires one to be on feet for most or all of the shift

Able to lift 50 lbs.

Must be able to drive a company vehicle or golf cart safely and must have a valid driver's license WORK ENVIRONMENT General desk / front desk guest reception area

Must be able to work in all weather conditions

May occasionally be asked to go outside in all weather conditions
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