Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Room Inspector
- Dollywood's Heart Song Lodge & Resort
- Full Time Year Round

Job Category: Resorts

Requisition Number: ROOMI
010560

• Posted :
  August 4, 2026
• Full-Time
• Rate : $17 USD per hour

Showing 1 location

Heart Song Resort
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37683, USA

Heart Song Resort
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37683, USA

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a PM Room Inspector who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal PM Room Inspector will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Room Inspector is to be responsible for the inspection of all areas in a unit and public spaces as assigned. Host’s other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly/monthly inventory and dispatch duties. Upon completion of the unit inspections, reports will be turned in daily to the Executive Housekeeper.

This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
• Inspects all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance
• Checks all entry locks on rooms to make sure they are in proper working order
• Manages the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
• Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
• Analyzes data, evaluate systems, products and technology and establish quality control procedures
• Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Assists Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
• Assists management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed
• Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Follows company policies to handle any safety hazards, accidents, or injuries; completes safety training and certifications
• Conducts departmental and on-the-job training of housekeeping staff
• Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper
• Monitors cleaning supplies, keep inventory of supplies and notify management if orders need to be placed
• Completes any Company or Departmental required Leadership Training and Leadership Classes

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• Must have at least 1 years’ experience as a room inspector in hotel/hospitality
• Must possess a high school diploma or equivalent, college preferred
• Must have a work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
• Must have basic computer knowledge and usage preferred
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge,

Skills and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by…