Retail Attendant

Location: Country Cascades Waterpark Resort – 204 Sharon Drive, Pigeon Forge, TN

Job :3912

# of Openings:3

Pay: $17.00 per hour

Schedule 1:
Mon.

-Wed. Off,

Hours:

8:45 AM-7:15 PM

Schedule 2:
Sun. & Mon. 7:30 AM- 4 PM, Tues. Off, Wed. & Thurs. 2 PM-10:15 PM, Fri. Off, Sat. 12 PM-8 PM

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Join the heart of hospitality as you learn how to become a professional and friendly representative for our company. Immerse yourself in the Hospitality and Hotel Resort world as you maintain clear and open communication with SMR guests. Within your respective shift assignment(s), perfect your customer service and listening skills while you work alongside other team members to create a welcoming environment for the entirety of the guests stay.

Sharpen your communication and problem solving skills as you interact and build relationships with our guests on a daily basis. Build retail skills and join in the adventures at the Outpost Gift Shop, offering branded retail products and interactive experiences including;
Beary Bear’s Build-A-Buddy, Rowdy Rabbit’s Gem Mining and leather bracelet engraving.

The Merchandise Attendant will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Recognize my role is important to impact guest excellence initiatives and repeat visits for future hotel stays.
• Be a professional, who is courteous and a friendly representative to SMR guests, vendors and other visitors.
• Retail locations:
  Outpost Gift Shop and Waterpark Marketplace.
• Be helpful and ensure an inviting shopping environment.
• Provide exceptional guest service, assisting with product selections, upselling opportunities and accessories.
• Learn transaction sales procedures and systems.
• Train to use the Agilysys POS system for proficient customer service transactions such as; purchases, returns and exchanges. Ensure transactions are completed accurately and efficiently.
• Conduct routine inventory checks to inform my supervisor of stock levels and potential orders to ensure products are in stock, to support revenue goals.
• Train to use the Yellow Dog Inventory system to conduct inventories, receive new inventory, verify deliveries and restock items.
• Maintain the cleanliness standards and creative visual appeals. This includes regular cleaning and organization of retail products and displays.
• Ensure communication is accurate when addressing guest inquiries and responding to questions.
• Host a safe and interactive environment where all guests can have fun and enjoy their stay.
• Handle guest concerns and know when to refer information to management.
• Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

• Collaborate with other team members and my supervisor to communicate issues and coordinate tasks to ensure retail areas operate cohesively and efficiently.
• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and other team…