Adventure Concierge - Blackberry Mountain

Location: Watertown

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
1507

E. Millers Cove Rd Walland, TN 37886

The pay rate for this position is $15.00 per hour.

The Adventure Concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met. The adventure concierge is also responsible for all merchandise sales from the gift shop.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining times

Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have Gathers/tracks guest information and preferences by maintaining the guest database

Creates unique memorable experiences for our guests

Knowledge of merchandise and be able to help guests with sales

Re-stocking Gift Shop floor as needed

Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook Assist with monthly inventory of shops, storage areas, and satellite retail locations

Reviews traces daily and confirms information with other departments

Audit activity and spa bookings to ensure accuracy

Communicates accurate guest information & preferences to other team members & departments

Monitors website content to ensure accurate even information is posted

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and Managers and interact with our guests.

SUPERVISORY RESPONSIBILITYNoneEDUCATION and/or EXPERIENCE High school diploma or equivalent required

Must have a valid driver’s license

Hotel Front of House operations experience preferred LANGUAGE SKILLS Must be able to communicate effectively with guests, managers, and team members

Must have excellent verbal & written communication skills MATHEMATICAL SKILLS Basic knowledge and understanding of math REASONING ABILITY Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS Must be able to sit or stand for long periods of time

Must be able to sit at a computer for long periods of time

Must be able to operate a company vehicle or golf cartWORK ENVIRONMENT Must be able to work outside in all weather conditions
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