PM Front Desk Supervisor - Blackberry Mountain

Location: Watertown

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
1507

E. Millers Cove Rd Walland, TN 37886

The PM Front Desk Supervisor is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage and the property. This position is PM only.

The pay rate for this position is $22.00-$25.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Front Desk Answer and respond to guests' requests and individual needs promptly

Maintain a keen understanding of Opera functions

Resolve billing questions or concerns

Check hotel availability & assist with making reservations

Responsible for attending daily line-ups to confirm that all guest information is accurate, which will ensure a smooth operation

Responsible for checking guests in and out, including greeting, giving proper welcome packets and room assignment

All front desk duties, including answering phones and assisting guests with request

Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items

Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO's, group rooms, group arrivals, and group key packets

Maintain a clean and neat work area Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system

Review each guest profile and reservation before arrival to ensure it is complete

Set standards and lead the Front Desk Team by example

Accounting

Ensure that all guests are charged correctly for items purchased

Understand the point of sale operations for the gift shop and incidental charges

Follow all procedures and make sure all agents do as well

Must comply with all company policies and procedures.

Must be able to work well with other Team Members, Managers, and interact with our guests.

Regular and consistent attendance is required to perform the essential functions of this position.

Must have the flexibility to work nights and weekends.

SUPERVISORY RESPONSIBILITIES None EDUCATION and or EXPERIENCE High School diploma or equivalent2-3 years of Hospitality or Customer Service experience

Basic understanding in MS Office Programs and Point of Sale System LANGUAGE SKILLS Must have excellent written & verbal communication skills

Must be able to communicate effectively with guests, managers, and team members MATHEMATICAL ABILITY Basic knowledge and understanding of math and general accounting REASONING ABILITY Must be able to make decisions under pressure

Must be able to manage diverse tasks simultaneously

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS Must be able to sit or stand for long periods

Must be able to lift up to 40 lbs.

Must be able to operate a company vehicle or golf cart safely WORK ENVIRONMENT General desk / front desk guest reception area

Must be able to work outdoors in all weather conditions
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