Bartender

• Required Degree High school

• Name Michael Holland

Bartender | The Casual Pint at Holiday Inn & Suites — Pigeon Forge

The Casual Pint at Holiday Inn & Suites Pigeon Forge is a one-of-a-kind beer market and pub experience where guests can explore an extensive craft beer selection, enjoy great food, and take their favorites home with them. As a Bartender, you are both craftsperson and host — serving exceptional drinks, guiding guests through our craft beer offerings, and creating a relaxed, welcoming bar experience that keeps guests coming back.

This is a role for someone with genuine beverage knowledge, a passion for craft beer, and the warmth and composure to run a casual pub environment with professionalism and personality.

• Deliver warm, attentive bar service that reflects The Casual Pint's relaxed, welcoming atmosphere
• Anticipate guest needs and show genuine interest in enriching their experience
• Guide guests through our craft beer selection, cocktail offerings, and food menu including pairings and recommendations
• Upsell and convert walk-in guests by knowledgeably communicating The Casual Pint's unique offerings
• Handle guest service issues with professionalism, including responsible management of intoxicated guests — cutting off service, arranging transportation, or asking guests to leave when necessary
• Respect and maintain the privacy and discretion of all guests
• Follow all telephone etiquette procedures when handling bar-related calls

• Prepare and serve cocktails, wine, and bottled or draft beer to AATMOS Hospitality standards and guest satisfaction
• Maintain thorough knowledge of all menu items, drink preparations, and beverage offerings
• Stay current on featured craft beer selections, seasonal offerings, and menu changes
• Follow AATMOS Hospitality Cost Per Pour standards to ensure consistent quality and profitability
• Ensure all food is prepared and plated to AATMOS Hospitality standards when applicable

• Stock the bar with sufficient alcohol, garnishes, glassware, and supplies at all times
• Verify guest identification to confirm legal drinking age
• Process guest checks and closing paperwork accurately and in a timely manner
  
  Use hotel software systems in accordance with AATMOS Hospitality Standard Operating Procedures
• Conduct beverage and food inventory per AATMOS Hospitality standards
• Maintain a clean, organized, and fully sanitized bar, including countertops, glassware, utensils, and equipment throughout and at the end of each shift
• Break down and prepare the bar for the next shift, ensuring all work spaces and equipment are clean and ready
• Dispose of all empty cans and glass bottles in the appropriate containers

• High school diploma or equivalent preferred
• Minimum 1 year of bartending experience preferred
• Knowledge of craft beer strongly preferred given The Casual Pint's beer market concept
• Must be 18 years of age or older

• Warm, approachable demeanor with strong interpersonal and communication skills
• Ability to remain calm, composed, and professional when handling difficult or unruly guests
• Strong time management skills with the ability to multitask and complete orders quickly and accurately

• Flexible availability including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 lbs throughout each shift
• TABC server permit from a TABC certified program required within 60 days of hire and must be maintained throughout employment

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Paid time off, vacation pay, and sick pay
• Zay Zoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS Hospitality, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow.
AATMOS Hospitality is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hospitality reserves the right to modify this description as needed.