Spa Coordinator

About the Company: Flatrock Motorclub is a premier private motorsports community where passion for speed meets an elevated lifestyle. Designed for driving enthusiasts, collectors, and competitors alike, Flatrock offers an exclusive experience centered around our 3.5-mile Tilke-designed racetrack-crafted to challenge and excite at every turn. Beyond the track, members enjoy first-class amenities, a vibrant social atmosphere, and luxury real estate opportunities- including customizable garage lofts, villas, and paddock garages.

Flatrock Motorclub is redefining what it means to live the motorsports lifestyle.

Job Title: Spa Coordinator/Front Desk

Reports To: Spa Manager

FLSA Status: Non-Exempt, Part-Time/Full-Time

Compensation: Depends on Experience

We are seeking a polished, warm, and highly organized Spa Coordinator to join the opening team of a premier luxury spa in Rockwood, Tennessee. As one of the first and last points of contact for our guests and members, this position plays an essential role in defining the overall spa experience.

Our ideal candidate understands that exceptional luxury hospitality is not simply about providing service-it is about anticipating needs, remembering preferences, creating meaningful connections, and making every interaction feel effortless and personal.

The Spa Coordinator serves as the central point of communication between guests, members, practitioners, and spa leadership. This individual will oversee the flow of the spa while providing gracious, discreet, and highly personalized service from reservation through departure.

• Warmly welcome and assist guests and members throughout their spa experience
• Manage spa reservations, appointment scheduling, confirmations, modifications, and waitlists
• Thoughtfully coordinate treatments to create seamless and personalized spa itineraries
• Answer telephone, email, and in-person inquiries with professionalism and warmth
• Become highly knowledgeable about all spa treatments, wellness offerings, products, amenities, and practitioners
• Guide guests toward appropriate services based on their individual needs and preferences
• Maintain detailed guest profiles, preferences, and relevant service notes
• Anticipate guest needs and recognize opportunities to personalize the experience
• Facilitate efficient guest check-in and checkout
• Process payments, gratuities, gift cards, memberships, and retail purchases accurately
• Support retail sales through thoughtful product knowledge and recommendations
• Monitor the daily schedule and communicate proactively with providers and spa leadership
• Assist with treatment room and practitioner scheduling to maximize efficiency while maintaining an unhurried guest experience
• Maintain an immaculate and beautifully presented reception, retail, and guest arrival area
• Assist with inventory, retail merchandising, and product organization
• Support special events, member experiences, wellness programming, and VIP visits
• Handle guest concerns with discretion, empathy, and appropriate service recovery
• Maintain the highest standards of guest privacy and confidentiality

• Previous experience in luxury hospitality, resort spa, private club, medical spa, wellness, or high‑end customer service strongly preferred
• Exceptional interpersonal and communication skills
• Naturally warm, gracious, and service‑oriented
• Highly organized with excellent attention to detail
• Ability to anticipate needs and manage multiple priorities calmly
• Comfortable working with scheduling, point‑of‑sale, and spa management software
• Strong telephone and written communication etiquette
• Professional and polished appearance and demeanor
• Ability to maintain complete discretion when working with members, VIPs, and confidential…