Housekeeping Supervisor - Dollywood's DreamMore Resort & Spa - Year Round

Housekeeping Supervisor
- Dollywood's Dream More Resort & Spa
- Full Time Year Round

Job Category : Resorts

Requisition Number : HOUSE
010949

• Full-Time
• Rate : $19 USD per hour

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The purpose of the Housekeeping Supervisor is responsible for supervision/leadership of entire housekeeping staff at a high-volume full-service resort. Ensure all hosts are completing their assigned tasks in a timely and professional manner. Additionally, the Housekeeping Supervisor will be responsible for supervising day to day operation, ensuring the cleanliness of all guest rooms and public space in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

The purpose of the Housekeeping Supervisor is responsible for supervision/leadership of entire housekeeping staff at a high-volume full-service resort. Ensure all hosts are completing their assigned tasks in a timely and professional manner. Additionally, the Housekeeping Supervisor will be responsible for supervising day to day operation, ensuring the cleanliness of all guest rooms and public space in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Assists Housekeeping Manager/Executive housekeeper to ensure that all housekeeping department hosts are completing assigned duties as required on a daily basis to provide the best possible guest experience
• Ensures all Room Inspectors are completing assigned tasks in a timely manner, assist as needed
• Motivates hosts through specific and individual praise, recognition and appreciation
• Through regular and consistent communications ensures all hosts understand the results expected to achieve
• Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained.
• Identifies and resolves quality problems
• Assists Housekeeping Manager/Executive Housekeeper in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
• Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
• Evaluates systems, analyze data, evaluate products and technology an establish quality control procedures
• Works with the Housekeeping Manager/Executive Housekeeper manage the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
• Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Ensures that all work is completed in a safe manner and that is complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Conducts departmental and on-the-job training of housekeeping staff
• Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements
• Monitors cleaning supplies, keeps inventory of supplies and orders when necessary
• Performs special projects as needed
• Performs cleaning duties as needed in cases of emergency or staff shortages

Management reserves the right to change and/or add to these duties

Education and Experience Required

• Must be at least 18 years of age
• At least 1-year experience in hotel/hospitality supervisorial position
• High school diploma required, or equivalent
• A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
• Basic computer knowledge and usage preferred
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowled…