Helping Hands Team Member FTS - Dollywood Theme Park - Seasonal

Helping Hands Team Member

The Helping Hands Team Member will be trained in and support all areas of functional operations for all Dollywood Company Properties including Dollywood Theme Park, Dollywood's Splash Country, Dollywood's Dream More Resort and Spa and Dollywood's Heartsong Lodge and Resort. This position provides Helping Hands team members with valuable knowledge and experience that produces a well-rounded view of operations at each property.

It has the potential to serve as an enrichment opportunity for hosts developing their career within the organization, as they will increase their understanding of and exposure to many different divisions among the properties. Helping Hands is a training position. As such, it is required that your skills and performance are evaluated as being eligible for promotion. If your performance does not fit that profile, you will be given the opportunity to interview for other open positions within the Dollywood Company, with no guarantee of placement.

All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

• Complete training on the operational functions of most divisions
• Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs
• Work flexible varying hours and at different locations
• Maintain a professional relationship with all operational divisions
• Maintain a friendly attitude toward Guests and Hosts
• Greet Guests, answer questions, and exceed expectations
• Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles
• Visually observe Guests' actions to ensure a safe Guest experience. Report unsafe acts to appropriate management
• Follow policies and guidelines of each position and property as outlined during training
• Assist in ensuring team goals are being met in each division while assigned
• Keep all work areas clean and organized
• Execute proper cash handling procedures in roles where required
• Assist with the facilitation of lines as directed to reduce the Guest wait time
• Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift
• Guest Excellence and Employee Excellence/Expectations must be maintained in accordance with Dollywood Company property policies

Management reserves the right to change and/or add to these duties at any time

• High School diploma or equivalent. College degree preferred
• Must be at least 18 years of age
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
• Must be able to submit to and pass a pre-employment offer drug screen and background check
• Prior cash handling experience, Preferred
• Prior sales experience, Preferred
• Must be able to successfully pass a typing test of 25 WPM or greater
• 6 months of experience with office software such as Microsoft Windows and Microsoft Office, Outlook, Required

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to…