Spa Receptionist - S Dollywood's DreamMore Resort & Spa - Part Time Seasonal

Job Category: Resorts

Requisition Number: SPARE
011003

• Part-Time
• Rate : $15 USD per hour

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The Spa Receptionist position exists to provide all spa guests with an enjoyable spa experience, through quality service in the most efficient manner, at all times. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Welcomes all guests and fellow hosts with a warm, sincere, prompt greeting and pleasant exit
• Maintains confidentiality of all proprietary and guest information
• Arrives for work on time, properly dressed and ready to represent with the utmost in professionalism
• Warmly greets and assists guests with check-in, billing and check-out process
• Receives incoming telephone calls promptly and politely, practicing proper phone etiquette
• Promotes and executes effective retail sales for each guest
• Explains specific spa treatments and services and advise guests in choosing the best service for them based on their needs and interests
• Efficiently schedules spa services, clearly communicates facility offerings and explains the cancellation policy with each guest
• Accurately collects payment from each guest; maintains control of point-of-sale area and follow established guidelines for payment/sale process
• Possesses a thorough sales knowledge of all spa services, rates and retail product costs
• Conducts tours of the spa facilities for hotel and outside guests when requested by management
• Attends all training and department meetings as directed by the Manager
• Tours guests through the spa assisting them with special requests and provide hospitality services as needed such as water, tea service, food orders, alcoholic beverages, etc
• Reports equipment failures or maintenance issues promptly
• Makes daily confirmation calls to each guest
• Ensures that all guest areas are clean and organized throughout the day
• Maintains a thorough understanding of spa and resort programs and services and act as an ambassador for the resort with each guest
• Alerts Spa management to potential problems or concerns as they relate to guests or staff
• Promotes positive guest relations by providing prompt, courteous and efficient service and effectively resolving complaints in a timely manner
• Projects a calm demeanor, even in the most stressful situations

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent, Required
• One (1) year job-related experience, Required
• Pass Typing test (score of 30 wpm or greater), Required
• State of Tennessee ABC License, Required
• One (1) year Basic computer knowledge and usage, Preferred
• Experience or degree in hospitality, Preferred
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self‑motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast‑paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must…