People & Culture Manager

Description

Parthenon Management Group

Reports to:

Director of Talent

We are Solutionaries.

Parthenon Management Group is an association management company offering management services to professional and trade associations. We offer strategic guidance and bring creative solutions with a vision for the future.

The People & Culture Manager serves as the operational engine of the People & Culture function, ensuring consistent execution and continuous improvement across all people programs and processes. In close partnership with the Director of Talent, this role drives the effective execution and continuous improvement of people programs, systems, and first‑line manager support.

This role plays a critical part in shaping the employee experience and building a high-performance culture that enables PMG to grow, adapt, and succeed.

The ideal candidate is a proactive, detail‑oriented, and thoughtful problem solver who is energized by creating environments where people and teams can do their best work.

• This position has no direct supervisory responsibilities.

• Own and manage the full recruitment process, including workflow optimization, candidate experience, and hiring manager support.
• Design, manage, and continuously improve the onboarding program and experience.
• Ensure local employees feel welcomed and included on their first day by greeting them upon arrival and ensuring their desk is clean, tidy, has office supplies needed and a sign to welcome them.
• Ensure onboarding drives engagement, cultural alignment, and early productivity.
• Partner with hiring managers to improve recruiting processes and hiring effectiveness.
• Continuously improve onboarding based on feedback and data, ensuring effectiveness and scalability.
• Track and analyze recruiting and onboarding metrics to drive continuous improvement.

• Promote a positive, inclusive, and respectful workplace aligned with PMG’s core values.
• Assist with engagement, retention, and recognition programs, using data and feedback to evaluate effectiveness and inform ongoing enhancements.
• Serve as a first point of contact for routine employee questions.
• Provide administrative and documentation support for employee relations matters.
• Escalate all complex or high‑risk situations to the Director of Talent including discrimination or harassment claims.
• Escalate all complex or high‑risk situations to the Director of Talent including leave of absence situations that become complex or disputed.
• Escalate all complex or high‑risk situations to the Director of Talent including disciplinary action beyond standard coaching or Performance Improvement Plans.
• Maintain confidentiality and professionalism when assisting with sensitive or employee relations matters.
• Partner with the Marketing Department to provide employee information needed for internal newsletters and communication.

• Assist the Director of Talent and Leadership to identify and implement development opportunities.
• Manage, track participation, and evaluate annual training programs, professional development activities, and continuing education initiatives.
• Assist with the performance management process execution and ensure consistency across the organization.
• Maintain accurate records of training completion and employee development goals.
• Reinforce Director‑established frameworks and policies.

• Ensure integrity and effectiveness of HR processes and employee data.
• Coordinate with Payroll & Compliance Specialist on benefits administration and reporting.
• Track participation in employee programs such as the Employee Referral Program, recognition initiatives, and development stipends.
• Review HR‑related invoices and support the Director of Talent in benefit renewals and documentation.
• Interpret and administer leave programs and policies.
• Maintain accurate and confidential employee personnel files and HR records with regards to leave of absences.
• Assist with preparation and distribution of employee communications, policies, and handbook updates.
• Support…