Human Resources & Administrative Coordinator

Location: Chick-fil-A Century Farms (Nashville, TN)

Job Type: Full-Time

Classification: Leadership Team Member

Reports To: Owner/Operator & Executive Directors

At Chick-fil-A Century Farms
, we believe every role exists to foster an environment where team members thrive and guests receive an unforgettable experience. We work hard to anchor a positive culture, support our leaders, and meet our high standards of excellence every single day.

• Our Restaurant
  
  Purpose:
  
  Create Joy by Caring for Others and Serving Great Food.
• Our Strategic Vision: To be the Friendliest Chick-fil-A in Nashville.

As the Human Resources & Administrative Coordinator
, you are the primary steward of our people and our foundational administrative processes. By caring deeply for our team from their very first interaction through their ongoing career development, you will empower our team to deliver authentic hospitality and service to every guest who visits Century Farms.

In this role, you will manage the full lifecycle of the team member experience and oversee core back-office administration. Specifically, you will handle candidate sourcing, screening, and selective interviews; execute 100% of the onboarding process (including E-Verify and payroll system entry); lead orientation; coordinate uniform management; support performance evaluations; drive employee relations/engagement; and manage essential financial and office administrative duties (including processing checks, preparing invoices, and handling daily mail).

• Hiring Strategy & Sourcing: Develop and execute active hiring strategies to maintain optimal staffing across Day, Night, Front of House (FOH), and Back of House (BOH) shifts.
• Applicant Pipeline Management: Actively monitor job boards (
  Workstream
  ) and review candidate submissions within 24–48 hours.
• Candidate Screening & Interviews: Conduct initial phone screens and lead targeted first-round interviews; collaborate with Directors and Shift Leaders to assess candidate culture fit, character, and competence.
• Selection & Offer Process: Partner with the Operator and Executive Directors to select team members and leadership candidates; extend formal job offers and communicate wage/scheduling parameters.
• Candidate
  
  Experience:
  
  Ensure every applicant experiences warmth, quick communication, and respect, reinforcing our reputation as an employer of choice in Greater Nashville.

• End-to-End Onboarding Execution: Own and manage 100% of the new hire intake workflow from offer acceptance through Day 1.
• Legal & Federal Compliance (E-Verify): Accurately verify Form I-9 documentation and submit cases through E-Verify within the mandated federal 3-day timeline. Maintain strict compliance for minor work authorizations under Tennessee labor law.
• Payroll & System Setup: Enter all new hires into payroll and restaurant management platforms (Hot Schedules, Slack, Chick-fil-A Home, One Click), setting up direct deposit and tax withholding records correctly.
• Inspiring Orientation Delivery: Facilitate engaging, structured new hire orientation sessions that:
• Impart the Operator’s story, values, and core principles.
• Embed our purpose:
  Create Joy by Caring for Others and Serving Great Food.
• Instill expectations for achieving our vision to be the Friendliest Chick-fil-A in Nashville.
• Cover handbook policies, food safety principles, customer hospitality standards (Core 4 and 2nd Mile Service), and attendance standards.
• Uniform Management: Order, track, inventory, and issue complete uniform packages (shirts, pants, belts, aprons, name…