ESM Tech Lead
Job in
India, Henry County, Tennessee, USA
Listed on 2026-06-02
Listing for:
Hexaware Technologies, Inc
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Cloud Computing, IT Business Analyst
Job Description & How to Apply Below
CMDB Tech Lead ================
Job Title:
Service Now CMDB Technical Lead
Experience:
8-12+ years overall, 5+ years in Service Now CMDB / ITOM Role Summary Seeking a Service Now CMDB Technical Lead with strong expertise in CSDM, Discovery, Service Mapping, and integrations to design, govern, and optimize an enterprise CMDB aligned to business services.
Key Responsibilities
• Lead CSDM-aligned CMDB architecture, CI modeling, relationships, and lifecycle management.
• Drive Service Now Discovery across on prem, cloud, and hybrid environments.
• Design and maintain Service Mapping (top down and horizontal).
• Implement CMDB integrations using REST, and third party tools.
• Configure and manage IRE, reconciliation, and data normalization.
• Establish CMDB governance and data quality using CMDB Health dashboards.
• Provide technical leadership, mentoring, and stakeholder collaboration. Required Skills
• Strong hands-on experience with Service Now CMDB, CSDM, Discovery, and Service Mapping
• Integration experience with Intune and Qualys
• Service Now scripting (JavaScript, Glide APIs)
• Strong understanding of IT infrastructure and ITIL processes Soft Skills
• Strong stakeholder management and communication skills
• Ability to translate technical concepts into business terms
• Leadership and mentoring capability
• Structured, detail-oriented, and process-driven mindset ________________________________________
Preferred Qualifications
• Service Now certifications: o Certified Implementation Specialist - Discovery o Certified Implementation Specialist - Service Mapping o Certified System Administrator (CSA)
• Experience with ITOM Visibility, ITAM, and APM
• Experience in large-scale CMDB transformation or maturity programs
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