Infra Architect DWS

Location: India

DWS Infra Architect

Job Summary:

The Digital Workplace Infrastructure Architect plays a pivotal role in designing and governing sophisticated Digital Workplace solutions tailored for enterprise environments. This position is crucial for bridging the gap between technology and business objectives by architecting scalable, secure, and future-proof workplace ecosystems. These systems encompass end-user devices, collaboration tools, identity management, mobility solutions, automation, and workplace analytics.

Candidates for this role must possess extensive technical expertise across the Microsoft 365 ecosystem, endpoint management, hybrid work technologies, and collaboration platforms. Additionally, proficient strategic communication and stakeholder engagement skills are essential to ensure cohesive alignment between IT initiatives and overall business goals. This combination of technical acumen and strategic foresight is vital for fostering an efficient and secure modern user experience.

Key Responsibilities:

1. Solution Design & Architecture

* Develop and own the end-to-end Digital Workplace architecture blueprint across devices, collaboration, identity, and security domains.

* Design integrated solutions that align with enterprise strategy, leveraging Microsoft 365, Intune, Azure AD, Teams, SharePoint, and third-party DWS tools.

* Lead the architecture and design of end-to-end Digital Workplace environments covering devices, collaboration, identity, security, and automation.

* Design multi-tenant, scalable workplace solutions for large enterprise clients leveraging Microsoft 365, Azure AD, Intune, and collaboration ecosystems.

* Architect modern endpoint management frameworks (Autopilot, Intune, Co-management, Conditional Access, etc.) ensuring zero-touch deployment and secure access.

* Define hybrid and cloud workplace models integrating on-prem and SaaS platforms (Exchange, One Drive, Teams, Defender, Entra , etc.).

* Translate customer business requirements into technical blueprints and implementation roadmaps aligned with service delivery models (ITIL, Agile, Dev Ops).

* Develop solution architectures and cost models for proposals, RFPs, and transformation programs in partnership with presales and account teams.

* Define target state architectures (TSA) and transformation roadmaps for migration from legacy to modern workplace environments.

* Ensure scalability, security, resilience, and compliance are embedded in the workplace architecture.

2. Transition, Transformation & Delivery Support

* Lead the technical transition and transformation phases post-contract award ensuring smooth handover from solution design to delivery.

* Provide governance and oversight for large-scale migrations (O365, Intune, AVD, Teams, Endpoint Modernization).

* Support technical workshops, HLD/LLD design sessions, and architecture sign-offs with customers.

* Collaborate with service delivery managers and engineers to ensure adherence to architecture standards and SLAs.

* Drive continuous optimization, automation, and innovation within customer environments to improve performance, security, and user experience.

3. Technical Leadership & Governance

* Serve as technical authority and design authority for all Digital Workplace solutions.

* Lead architectural reviews, risk assessments, and ensure adherence to governance standards and architectural principles.

* Provide strategic direction for tool selection, integration, and modernization of existing workplace services.

* Evaluate new technologies (e.g., Copilot, AI assistants, DEX platforms) and drive innovation roadmaps.

* Partner with Security, Network, and Cloud teams to ensure end-to-end alignment and consistent user experience.

4. Stakeholder Management & Communication

* Act as a trusted advisor to business stakeholders, translating technical architecture into business value and measurable outcomes.

* Collaborate with internal teams, vendors, and external partners to ensure solution alignment and delivery excellence.

* Present architectural strategies, progress updates, and investment proposals to senior leadership and governance boards.

* Engage with CxO-level and enterprise architects to define digital workplace strategies aligned with their business outcomes.

* Present solution architectures, cost-benefit analyses, and technology roadmaps to executive stakeholders.

* Manage expectations, risks, and dependencies through effective communication and documentation.

* Foster long-term relationships with clients to identify expansion opportunities, renewals, and transformation enhancements.

* Develop and maintain strong relationships with CIOs, IT Directors, business unit heads, and technical SMEs.

5. Implementation & Transition Support

* Support delivery teams in solution build, migration, and transition activities ensuring architectural compliance.

* Provide technical oversight during rollout and troubleshoot complex escalations in collaboration with engineering and operations teams.

* Lead pilot programs and…