Jira Configuration Engineer | Offshore
Job in
India, Henry County, Tennessee, USA
Listed on 2026-06-02
Listing for:
Photon Research Associates, Inc
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Technical Support, IT Consultant, IT Support, Systems Administrator
Job Description & How to Apply Below
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.
Key Responsibilities
* Configure Jira Service Management projects, issue types, request types, and workflows.
* Build and configure the service portal and service request catalog.
* Implement SLA policies, priority rules, queues, and escalation workflows.
* Configure approval workflows for service requests and identity access requests.
* Configure knowledge base integration with Confluence.
* Develop dashboards and operational reporting for service teams.
* Implement automation rules for ticket routing, notifications, and lifecycle management.
* Support platform enhancements and configuration changes during implementation.
Required
Skills & Qualifications
* 3-6 years of experience configuring Jira or Jira Service Management.
* Strong experience configuring workflows, request types, screens, and custom fields.
* Experience implementing Jira automation rules and operational dashboards.
* Familiarity with ITSM processes and service management workflows.
* Experience working with Jira Cloud environments.
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