Associate-Server

Location: India

Greetings Everyone

Windows Server & Infrastructure Support

* Manage, configure, and troubleshoot Windows Server OS (2016/2019/2022).

* Handle, escalated L2 issues from L1 teams and provide root cause analysis (RCA) with corrective and preventive actions.

* Perform daily server health checks, performance tuning, and capacity monitoring.

* Conduct server provisioning, disk and storage management.

* Perform backup and restore operations using enterprise backup tools (e.g., Veeam, Commvault, Net Backup).

* Manage virtualization platforms including VMware vSphere and Hyper-V.

Directory Services & Core Infrastructure

* Administer Active Directory, including user/group management, Group Policies, FSMO roles, and domain health.

* Design & Manage DNS, DHCP.

* Support Remote Desktop Services (RDS), IIS, and Certificate Services (AD CS).

* Ensure high availability and disaster recovery readiness.

* Patch, Security & Compliance

* Perform patch management using Azure Update Management.

* Ensure IT security compliance, and vulnerability remediation.

* Apply security hardening standards, baseline configurations, and audit recommendations.

* Support incident response and security-related escalations.

Azure & Cloud (L2 Support Engineer Responsibilities)

* Provide L2 support for Microsoft Azure services, including:

* Azure / AWS Virtual Machines

* Azure / AWS Virtual Networks (VNet), NSG, Load Balancers

* Azure / AWS Storage (Blob, File, Managed Disks)

* Azure / AWS Backup and Azure Site Recovery

* Monitor and troubleshoot Azure resources using Azure Monitor, Log Analytics, and Alerts.

* Support Azure Active Directory, Azure AD Connect, and identity synchronization issues.

* Manage Azure RBAC, subscriptions, and access controls.

* Perform Azure VM provisioning, resizing, disk expansion, and performance optimization.

* Support hybrid environments integrating on-premises infrastructure with Azure.

* Monitor and optimize Azure costs using Azure Cost Management.

* Assist in on-prem to Azure migration activities and post-migration support.

* Troubleshoot network connectivity issues (VPN and basic Express Route support).

Automation & Scripting

* Use Power Shell scripting for automation, reporting, and bulk administrative tasks.

* Develop scripts for user management, server health checks, and Azure operations.

ITSM, Documentation & Collaboration

* Participate in Incident, Change, and Problem Management processes (ITIL).

* Maintain detailed documentation, SOPs, and knowledge base articles.

* Collaborate with Internal engineers, cloud architects, and security teams for complex issues.