UE Business Operations

Location: India

The UE Business Operations role is responsible for enhancing the value of user experience for both the end-users and the Nokia. This role involves crafting and executing the unit's User Experience strategy, identifying areas for improvement, fostering organizational development, utilizing various instruments such as value stream mapping, overseeing financial control of services and projects, nurturing competencies and skills, managing KPIs, and assessing performance enhancement opportunities all in collaboration.

* Responsible for steering the UE strategy as part of the UE Leadership team, coordinating with the overall strategy of the Nokia and Business Groups.

* Guarantee that the IT strategy is translated into actionable steps, consistent with IT execution plans and capability roadmaps, and oversees the deployment, execution, and communication of the IT strategy.

* Contribute to and assist IT Functions in providing projects and services comprehensively from start to finish.

* Consistently pursue avenues for enhancement across IT domains, applying analytical abilities and a broad perspective. This includes collaborating with universities or research institutes as appropriate.

* Develop, formalize, and deploy IT Performance management tools and communicate the IT unit's performance through established Scorecards and Dashboards.

* Master's degree in engineering/ IT or equivalent with min 10-15 years of experience

* Experience managing IT services and project portfolio and Business Performance Reporting and Analysis

* Analytical and Collaboration skills

* Industry, Market and technology understanding.

* Exp. in improvement methodologies. Agile and Continuous Delivery and methodologies

* Innovation and improvements based on data analytics

Some of our benefits:

* Flexible and hybrid working schemes

* A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)

* Life insurance to all employees to provide peace of mind and financial security

* Well-being programs to support your mental and physical health

* Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)

* Employee Growth Solutions to support your personalized career & skills development

* Diverse pool of Coaches & Mentors to whom you have easy access

* A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.