Senior consultant CX

Position: Senior Package consultant CX
Location: India

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.

You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Architect/Package Consultant specializing in Adobe/Salesforce/CX, you will lead the technical design and implementation of CX solutions.

Your expertise will encompass technical architecture, configuration, integration, data conversion, testing, and design of custom code enhancements.

Your primary responsibilities will include:
• Design Technical Solutions:
Lead the technical design of CX solutions, ensuring alignment with business requirements and technical feasibility.
• Implement Salesforce Solutions:
Oversee the implementation of  solutions, including configuration, integration, and data conversion.
• Develop Custom Code Enhancements:
Design and develop custom code enhancements to meet specific business needs, adhering to best practices and technical standards.
• Conduct

Testing and Quality Assurance:

Plan and execute testing and quality assurance activities to ensure solutions meet technical and functional requirements.
• Provide Technical Expertise:
Offer technical guidance and expertise to stakeholders, ensuring solutions are aligned with technical architecture and best practices.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

* Adobe/ Salesforce Technical Architecture:

Experience with designing and implementing technical architectures for Adobe/  solutions, ensuring alignment with business requirements and technical feasibility.
• Configuration and Integration:
Experience in configuring and integrating CX solutions, including data conversion and testing.
• Custom Code Enhancements:

Experience with designing and developing custom code enhancements for  solutions, adhering to best practices and technical standards.
• Technical Solution Design:
Experience leading the technical design of  solutions, considering business requirements and technical feasibility.
• Technical Expertise and Guidance:
Experience providing technical guidance and expertise to stakeholders, ensuring solutions align with technical architecture and best practices.

Preferred technical and professional experience

Experience with data conversion and migration processes in Adobe solutions, ensuring seamless integration and minimal data loss.
• Testing Methodologies:
Experience in testing and quality assurance methodologies for  solutions, including unit testing, integration testing, and user acceptance testing. •

Years of

Experience:

10 - 20

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

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Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and…