Workplace Engineering Track Specialist

Location: India

Level 3 Citrix and Azure Virtual Desktop (AVD) Engineer

- Job Description

Job Summary Seeking an experienced Level 3 engineer to manage, support, and optimize Citrix Virtual Apps and Desktops (Xen App/Xen Desktop) and Azure Virtual Desktop environments. The role demands excellent communication skills and requires working 5 days a week in the office.

Key Responsibilities
• Manage and support Citrix and Azure Virtual Desktop (AVD) infrastructures.
• Design, deploy, and optimize virtual desktop and application solutions.
• Troubleshoot complex infrastructure issues, including performance, connectivity, and security.
• Collaborate with IT teams for system integration and process improvements.
• Maintain thorough documentation of systems, configurations, and procedures.
• Conduct periodic health checks and performance tuning.
• Provide Level 3 escalation support for incidents and problems.
• Develop disaster recovery and business continuity plans.
• Keep updated on latest Citrix and AVD technologies and best practices. Requirements
• Minimum 10-12 years' experience with Citrix Virtual Apps and Desktops.
• Strong knowledge of Azure Virtual Desktop architecture and management.
• Proficient with Windows Server, Active Directory, and networking concepts.
• Skilled in Power Shell scripting and automation.
• Familiar with Azure cloud services like Azure AD, Security, and Monitor.
• Solid grasp of security best practices in virtual desktop environments.
• Excellent problem-solving and troubleshooting ability.
• Strong verbal and written communication skills to explain technical details clearly.
• Ability to work independently and collaboratively.
• Must be available to work 5 days a week onsite in the office.