IVR QA Analyst
Job in
India, Henry County, Tennessee, USA
Listed on 2026-06-21
Listing for:
Zensar Technologies
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
IT QA Tester / Automation, Systems Analyst, Technical Support, IT Consultant
Job Description & How to Apply Below
Creation of functional requirements based on business/client/end user needs
* Experience in technical writing
* Experience working on large/complex projects
* Ability to communicate with engineers on requirements and expected outcomes
* Familiarity with voice components and/or contact center practices/procedures
* IVR knowledge of call flows, automation, self service
* IVR, Complex ACD testing (both speech and DTMF)
* Automation testing using Cyara or similar tools
* Smoke testing, System integration testing, regression testing
* Creation of Visio call flows, both detailed and high level based off User interface documentation
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