Information Technology Support Technician
Job in
Midway, Greene County, Tennessee, 37809, USA
Listed on 2026-06-23
Listing for:
Strategic Systems Inc
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
The IT Support Technician provides technical support to end users across the organization. This role focuses on resolving everyday technology issues related to Windows-based laptops and desktops, mobile devices, printers, and standard business applications. The IT Support Technician serves as a primary point of contact for IT support requests and delivers responsive, customer-focused service to ensure reliable and productive use of information technology.
Key Responsibilities- Provide technical support for hardware, software, and access-related issue
- Respond to IT incidents and service requests via ticketing system, phone, email, and in-person support
- Troubleshoot and resolve issues with Windows laptops and desktops
- Support Microsoft 365 applications including Outlook, Teams, One Drive, Word, Excel, and related tool
- Identify issues requiring escalation and route them appropriately with detailed documentation
- Support company‑issued mobile devices (iOS and Android), including onboarding, configuration, troubleshooting, and replacement
- Install, configure, and troubleshoot printers, scanners, and other office peripherals
- Configure and support OT devices; barcode scanners, barcode printers
- Assist Production Engineers in troubleshooting connectivity issues related to IoT devices, PLCs
- Assist users with monitors, docks, keyboards, mice, and related accessories
- Create, modify, and deactivate user accounts in Active Directory and other access management
- Assist with workstation imaging, device setup, and deployment
- Track IT assets and assist with equipment inventory management
- Perform basic password resets, access troubleshooting, and account maintenance
- Document incidents, resolutions, and standard troubleshooting steps
- Contribute to knowledge base articles and end‑user documentation
- Follow established IT processes and procedures to maintain consistency and compliance
- Associate’s degree in information technology or related field or 1–2 years of experience in an IT support, service desk, or help desk
- Experience supporting Windows-based laptops and desktops
- Basic experience supporting mobile devices (iOS and/or Android)
- Familiarity with common office hardware, printers, and peripherals
- Strong customer service and communication skills
- Experience with IT ticketing or service management systems
- Basic familiarity with Active Directory and user account management
- Exposure to Microsoft 365 administration or basic SaaS support
- Ability to diagnose common hardware, software, and connectivity issues
- Good organizational skills and attention to detail
- Experience in a manufacturing environment
- Office‑based environment with occasional movement between work areas
- Some lifting of IT equipment (up to 40 lbs)
- May require limited after‑hours or on‑call support depending on business needs
- Time spent on production floor supporting IT support activities, running
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