Deskside Support Technician

We are currently seeking a Deskside Support Technician to join our team in Belle Meade, New Jersey (US-NJ), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will be working in Belle Meade but could also be required to work in other locations when necessary. Rotating On‑call/holiday and occasional weekend support. This role requires working onsite daily at the client’s facility and requires employees to get a flu vaccination on or before the start date to the extent required by applicable law.

• Perform moderate‑to‑complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low‑to‑moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
• Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one‑on‑one or group situations via in person, phone, email, and video conferences, etc.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
• Diagnose and resolve product performance problems using advanced tools/technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti‑virus software.
• Break/Fix (Hardware and Software) – Perform troubleshooting, parts replacement, and repair on desktops/notebooks, printers, and attached peripherals. Diagnose and resolve product performance problems using advanced tools/technical knowledge.
• IMAC – Desktop, laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
• Ticket and workload management utilizing customer provided ticketing system.
• Physically able to lift and move hardware.

• Must have at least 3+ years of desktop support experience.
• Hands‑on experience with workstation hardware, including assembly, troubleshooting, and components replacement.

• MS Windows, MS Office, Google Workspace knowledge, ChromeOS, iOS, Citrix client.
• Motivated technician with proven troubleshooting skills.
• Proven customer service skills – must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
• Must be able to effectively multi‑task and work in a dynamic, fast‑paced team environment.
• Familiarity with workgroup and domain environments.
• Windows 10 / ChromeOS / Cloud Ready Deployments.
• Active Directory – Computer management.
• Work with vendors to help troubleshoot and resolve vendor‑supported applications and hardware (liaison between end user, vendor, and other support towers).
• Smart hands for specific support towers – provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications).
• Break‑fix/Install – thin clients, mobility devices, desktops/laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines).

Compensation – The starting pay range for this role is $28.22 – $31.00 per hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

Benefits – This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally‑required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.