Telehealth Operations Coordinator

About this position

About Remote Area Medical

Headquartered in Rockford, Tennessee, Remote Area Medical – RAM® is a nonprofit organization whose mission is to prevent pain and alleviate suffering by providing free quality healthcare to those in need. RAM accomplishes its mission by operating mobile clinics offering a combination of dental, vision, and medical services to underserved and uninsured individuals.

The Telehealth Coordinator reports directly to the Telehealth Manager and serves on the Operations Team.

• Building and maintaining healthy strategic relationships with direct supervisors, personnel, volunteers and partners that would benefit department and organizational objectives.
• Assisting in mobilizing, recruiting, securing, training, supporting and serving telehealth volunteers and telehealth access partners; recording data as needed; building necessary reports as directed from telehealth operations.
• Assisting in recruiting, securing and serving telehealth patients; recording data as needed; building necessary reports as directed from the RAM chain of command.
• Maintaining operational familiarity with telehealth processes, software, equipment and vehicles.
• Monitoring industry trends for opportunities.
• Securely maintaining RAM Electronic Health Records (EHR), accurately calculating the Value of Care generated, reporting telehealth activity as directed, writing and maintaining SOPs and related administrative tasks.
• Gaining familiarity with new telehealth patient best practices, products, services and equipment as they come online.
• Working multiple weekends per year by leading telehealth events remotely and in-person, including weekend travel.
• Recommending program opportunities, processes, procedures, policies, methods to improve relations, and functions of department objectives.
• Planning, executing and acting as the "Final Authority" at all assigned telehealth events, activities, and operations.
• Attending conferences and training to continually improve personal professional development and RAM telehealth.
• Relying on experience and judgment to plan and accomplish goals, performing a variety of tasks as directed by the RAM chain of command

• Must have basic technology troubleshooting skills (software and hardware).
• Must have knowledge of or be willing to learn to use telehealth relevant software, hardware and connectivity.
• Significant overnight and multi-day travel.
• Frequent non-standard workdays and work hours.

• Must be able to stand/sit for extended periods of time
• Must be able to lift 40lbs
• Must have a valid driver’s license and be willing to drive RAM vehicles
• Must be able to obtain a DOT Medical Examiner’s Certificate
• Must be willing to drive RAM vehicles on overnight/multi-day deployments
• Must be proficient in verbal, nonverbal, and written communication skills