Implementation Engineer

FLSA STATUS: Exempt

DEPARTMENT: ERP

REPORTS TO: ERP Associate Director – ERP

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Hybrid

TRAVEL: Up to 60%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ability to travel to multiple client locations for implementations throughout the South East United States.
• Ability to install and configure peripheral drivers.
• Reviews contracts for understanding and adherence to the scope of work.
• Consults with and partners with internal and external stakeholders to understand client’s business processes.
• Report project/workstream statuses/risks to Project Managers.
• Sets up and conducts product overview and solution demonstrations.
• Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements.
• Installs databases and software and configures the solution to meet the client’s needs.
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications.
• Trains and/or assists with client/end-user training.
• Provides client support during testing, go live and post go live.
• Triage, debugs and resolves defects.
• Migrates solution to production and performs post-production review.
• Reviews client requests for enhancements and engages with the needed departments for scoping and contracting.
• Works with Support to transition client solutions to the maintenance phase.
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues.
• Facilitates internal and external meetings.
• Maintains positive relationships with both internal and external partners.
• Creates system or implementation process documentation for internal and external stakeholders.
• Provides technical guidance and knowledge transfer to technical client and project team members.
• Develops and improves project and internal documentation and processes.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate degree in accounting related field or 2+ years of software/IT client service experience.
• Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java.
• Excellent communication skills with ability to build collaborative relationships.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Detail-oriented.
• Ability to prioritize work and meet deadlines.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• 2+ years’ experience in a software training and implementation environment.
• 2+ years' experience with financials/accounting.
• Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy.

:

:

Associates or better in Accounting Systems or related field.