IT Operations Specialist

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Full Time Reg Jellico, TN, US

2 days ago Requisition

Braden Health is a healthcare organization dedicated to revitalizing and strengthening rural healthcare. We partner with communities to reintroduce access to quality healthcare services and build sustainable organizations where employees can make a meaningful difference!

We are excited to welcome North Campbell Community Hospital in Jellico, TN to the Braden Health family! We are so excited to invest in this hospital and this community. This is an exciting opportunity to join our team at an important time of growth and transformation as we work together to build a strong future for healthcare in the community.

At Braden Health, we believe taking care of our employees is just as important as taking care of our patients. We offer a comprehensive benefits package designed to support our employees and their families, including:

• Company-paid medical insurance
• Company-paid short-term disability
• Company-paid basic term life and AD&D
• Voluntary dental and vision insurance
• Voluntary long-term disability
• Voluntary employee, spouse, and child life insurance
• Voluntary accident, critical illness, and hospital indemnity insurance
• PTO accrued based on hours worked
• 401(k) retirement savings plan

Benefits are available to benefit-eligible employees and are subject to applicable eligibility requirements, plan terms, and conditions.

NOW HIRING: IT Operations Specialist

Sole on-site IT professional responsible for the day-to-day health, security, and uptime of all technology at a critical access hospital. Executes corporate standards and solutions that are already defined and deployed within the health system. No budget ownership and no enterprise architecture or vendor selection responsibilities. Acts as the facility’s eyes and ears, provides hands-on support for end users and clinical operations, and coordinates with Corporate IT for changes, projects, and escalations.

After-hours and on-call work may be required to support a 24x7 care environment.

• Owns on-site implementation, maintenance, and troubleshooting.
• Follows corporate designs, standards, and roadmaps.
• Escalates design changes, purchasing, contracting, and tool selection to Corporate IT.

• Provide tier 1 to tier 3 on-site support for endpoints, printers, peripherals, and clinical workstations.
• Support EHR, PACS/medical imaging clients, modality workstations, telehealth carts, and common clinical peripherals in coordination with application owners and vendors.
• Image, deploy, and lifecycle endpoints using corporate tools and golden images.
• Manage local inventory, spares, and RMA logistics; keep accurate asset records.

• Monitor and maintain local network closets, cabling, patching, UPS, and telecom demarc ; perform basic fiber and copper terminations as needed.
• Maintain on-prem servers, virtualization platforms ( Proxmox ), and NAS/SAN devices per corporate standards.
• Execute backup, restore, and DR runbooks for local systems; perform periodic test restores.
• Implement OS and firmware patching windows approved by Corporate IT; support after-hours change activities at the site.

• Enforce endpoint hardening, encryption, and EDR as directed by Corporate Security.
• Administer user access, badge provisioning requests, and Azure Active Directory group access per defined workflows.
• Maintain site logs and objective evidence required for HIPAA and ISO 27001 controls; support audits and remediation tasks.
• Follow incident response playbooks; triage and escalates security events.

• Serve as on-site lead for vendor work, new equipment installs , and cutovers; verify completion against corporate checklists.
• Coordinate with Network, Systems, Applications, and Security teams for planned work and outages.
• Keep site documentation current: rack elevations, port maps, IP assignments, device lists, and recovery steps.
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