Veeva Vault CRM Hypercare Support Specialist
Job in
Middle City, Dyer County, Tennessee, USA
Listed on 2026-09-01
Listing for:
ONWARD SEARCH
Part Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
CRM Systems & Management, Systems Administrator, IT Support, Technical Support
Job Description & How to Apply Below
A leading life sciences company is hiring a Veeva Vault CRM Hypercare Support Specialist to join their team. This contract role offers a unique opportunity to support system post-launch activities.
Veeva Vault CRM Hypercare Support Specialist Responsibilities:- Serve as the primary contact for end-user support tickets during hypercare, troubleshooting system errors and usage issues.
- Analyze incidents, prioritize based on severity, and coordinate with helpdesk and engineering teams to ensure swift resolution.
- Investigate root causes of system defects, configure system settings, permissions, and conduct user acceptance testing for updates.
- Assist field teams with navigation, data entry, reporting, and troubleshooting queries related to Veeva Vault CRM.
- Collaborate with cross-functional teams to track incident trends, maintain logs, and participate in daily stand-ups on system stability.
Qualifications:
- Proven experience supporting, configuring, or administering Veeva Vault CRM or Veeva CRM on Vault platform.
- Strong understanding of commercial operations within pharmaceuticals, biotechnology, or medical devices.
- Technical troubleshooting skills including diagnosing configuration issues and sync errors.
- Experience with enterprise ticketing tools such as Service Now, JIRA, or Zendesk.
- Veeva Vault Administrator Certification or familiarity with Salesforce/Veeva data structures is preferred.
- Medical, Dental, and Vision Insurance.
- Life Insurance.
- 401(k) Program.
- Commuter Benefit.
- eLearning and Ongoing Training.
- Education Reimbursement.
Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×