IT Field Services Technician

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Tullahoma, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

Location
:
Onsite, Tullahoma, TN

Hours
: 10A - 7P Mon - Fri

The candidate must have a reliable personal vehicle to travel between customer sites throughout the Greater Nashville area. All work‑related mileage is fully reimbursed
, and the role involves regular local travel to support field services activities.

The Field Services Technology Team provides onsite support for technology‑focused projects, including hardware installs, device imaging, equipment upgrades, and troubleshooting across multiple locations. Technicians travel to customer sites, execute project tasks, resolve technical issues, and ensure all technology deployments meet organizational standards. This team is ideal for hands‑on IT professionals who deliver reliable, high‑quality support in dynamic, fast‑paced environments.

• Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Validate system builds to ensure readiness for deployment.

• Respond to help desk calls and provide on‑site troubleshooting for desktops, laptops, and peripheral devices.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Confirm resolution with end users and elevate unresolved issues per client procedures.

• Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
• Maintain clear and professional communication with customers.
• Perform basic hardware maintenance and component replacement.
• Track and manage inventory of IT equipment.

• Basic knowledge of desktop/laptop hardware, software, and operating systems.
• Familiarity with PC imaging and operational programs.
• Experience working within SLA frameworks and escalation protocols.
• Strong interpersonal and organizational skills.
• Basic understanding of workstation backups and restores.
• Solid communication skills across all organizational levels.
• Familiarity with Microsoft 365 troubleshooting.
• Preferred: A+ Certification or equivalent technical certification.

• 1–2 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast-paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail-oriented, and customer-service focused.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

• Varicella (2 doses or positive titer)
• Measles
• Mumps
• Rubella
• Hepatitis B or declination form
• Tdap w/in 10 yrs
• Seasonal Flu Vaccine
• and Negative TB test

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results‑driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that…