End-User Support Technician

Job Summary

Provides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage. As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement.

• Resolve more complex end‑user issues, including software installations, peripheral configurations, and system performance troubleshooting.
• Assist in IT service management activities, ensuring timely resolution of incidents and requests.
• Develop and update technical documentation, user guides, and knowledge base articles.
• Provide user training on IT systems, best practices, and self‑service resources.
• Provide timely technical support to ensure end‑user productivity.
• Install, configure, and maintain desktops, peripherals, and software.
• Troubleshoot non‑routine issues and restore functionality either remotely or on‑site.
• Resolve issues referred by help desk support.
• Assist in the development of training materials.
• Perform internal audits of documentation and communications.
• Help maintain accuracy and accessibility of end‑user content in CMS/SharePoint.
• Apply working knowledge of organizational practices and business fundamentals.
• Address moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies.
• Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
• Perform all other duties as assigned by management.
• Physical requirement:
  Ability to lift and move equipment up to 40 pounds, including floor‑to‑waist, waist‑to‑shoulder, and overhead lifts. Frequent bending, kneeling, and reaching to install or troubleshoot hardware under desks or in tight spaces.

High school diploma required;
Bachelor’s preferred.

Typically requires 2+ years of related work experience.

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at

Stewart offers a competitive benefits package that includes health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.