Help Desk Tech Job Mascot Tennessee USA,IT/Tech

Lifetime Products Inc., is seeking an IT Helpdesk Tech to join our team in Mascot, TN.

Lifetime Products, Inc. is the world's leading manufacturer of folding tables, chairs, basketball systems, sheds, swing sets, lawn and garden equipment, water sports equipment and more. Lifetime has applied innovation and cutting-edge technology in plastics and metals to create a family of affordable lifestyle products that feature superior strength and durability.

Job Summary:

In this position you will support and provide customer service on company supported computer applications, platforms and devices. Troubleshoot issues and advise customers on appropriate action.

Essential Duties and Responsibilities include the following (Other duties may be assigned):

Responds to requests for technical assistance in person, via phone or electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Identify and escalation situations requiring urgent attention
Deploy computer equipment to users throughout the company
Image and maintain laptops for employee use
Instructs users in use of equipment, software, and manuals
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
There will be times that overtime hours will be required to perform the essential functions of the job

Qualifications:

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
CompTIA A+, Microsoft, or ITIL Foundation Certification preferred but not required
Valid TN driver's license with a clean MVR
Working knowledge of Microsoft Windows desktop operating systems and Microsoft 365 applications
Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices
Ability to document work accurately in a ticketing or problem request tracking system
Ability to explain technical concepts clearly to non-technical users
Intermediate computer knowledge, ten key, knowledge of Word, Excel, and Outlook
Problem solving and decision making abilities.
Must be self-motivated and work well with others in a team setting.
Excellent attendance.
Good oral and written communication skills
Customer Service oriented
Planning and organizational skills
Excellent attention to detail

Benefits We

Offer:

Medical, Vision, Dental, and Life Insurance
Disability insurance
401K Retirement Plan with matching Contributions
Paid Holidays and Paid Time Off
Profit Sharing

Lifetime Products is an Equal Opportunity Employer.