IT Generalist

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Full Time Reg Technical Jellico, TN, US

4 days ago Requisition

Braden Health is a healthcare organization dedicated to revitalizing and strengthening rural healthcare. We partner with communities to reintroduce access to quality healthcare services and build sustainable organizations where employees can make a meaningful difference!

We are excited to welcome North Campbell Community Hospital in Jellico, TN to the Braden Health family! We are so excited to invest in this hospital and this community. This is an exciting opportunity to join our team at an important time of growth and transformation as we work together to build a strong future for healthcare in the community.

At Braden Health, we believe taking care of our employees is just as important as taking care of our patients. We offer a comprehensive benefits package designed to support our employees and their families, including:

• Company-paid medical insurance
• Company-paid short-term disability
• Company-paid basic term life and AD&D
• Voluntary dental and vision insurance
• Voluntary long-term disability
• Voluntary employee, spouse, and child life insurance
• Voluntary accident, critical illness, and hospital indemnity insurance
• PTO accrued based on hours worked
• 401(k) retirement savings plan

Benefits are available to benefit-eligible employees and are subject to applicable eligibility requirements, plan terms, and conditions.

NOW HIRING: IT Generalist

Position General

Summary:

This specialty covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software;

performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Position

Duties and Responsibilities:

Infrastructure

• Evaluate equipment, components, and software for use in moderately complex information technology systems and solutions, interface with vendors as necessary
• Develop design requirements and prototypes
• Configure and maintain network devices, server hardware, operating systems, and associated services
• Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
• Ensure security of network assets

Applications

• Design, develop, test, debug, install, implement, modify, and support new or existing applications software in accordance with area standard practices
• Work with users to analyze their requirements
• Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff

User Success

• Provide technical support of workstations and laptops and technical guidance for assigned customer base
• Facilitate user access to local, department, and hospital-wide information technology resources
• Implement security policies and protocols of the department
• Assist with user account administration, file rights management, and backup/recovery policies and procedures
• Assist in the development of appropriate technology solutions for information delivery and/or…