Emporium Replenishment Team Member - Dollywood Theme Park - Seasonal

Emporium Replenishment Team Member

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Emporium Replenishment Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Emporium Replenishment Team Member will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Emporium Replenishment Team Member performs functions directly related to maintaining appropriate stock levels on the selling floor and organized inventory in the stockroom in accordance with safety guidelines and Dollywood procedures. This host will also provide operational support and facility upkeep while providing excellent customer service to guests and encouraging merchandise purchases to enhance the Dollywood Company experience.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Ensure all available inventory is fully stocked on the selling floor and backstock is maintained in an organized manner on a daily basis, communicating shortages to shop leadership as appropriate
• Follow all policy and procedures relating to Inventory Control including, but not limited to receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders
• Assist with training and proper use of electronic stock replenishment system
• Match packing slip/transfer document with orders, verify counts and communicate discrepancies
• Maintain a high degree of attention to detail and concentration to sustain an ordinary routine without special supervision
• Must have proficient knowledge of all products/services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Operate cash register/POS system in an efficient manner as not to impede guest experience, and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow host
• Work a flexible schedule as required for maintaining an efficient operation and maximize sales
• Support all teammates with words, behavior and actions that are in alignment to attain location's budgeted profit and maintain a positive work environment
• Follow all Merchandise Operational Policies and Procedures effectively and adhere to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Stay current on all company and divisional communications through communication boards and binders
• Support and exhibit behaviors that are in alignment with our Company Vision, Mission, and Core Values
• Protect the privacy and security of our guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties at any time.

• Must be 18 years of age or older
• High School diploma or equivalent
• Previous sales or warehouse work experience preferred
• Computer experience operating Microsoft Office Programs, generate reports, printing and inventory systems preferred
• Must successfully complete a post-employment offer background check

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self‑motivated and disciplined
• Must respond appropriately to workplace changes, and resolve issues in a positive manner
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being patient, kind, trusting, unselfish,…