Ride Maintenance Technician - Dollywood Theme Park - Year Round

Ride Maintenance Technician I – Dollywood Theme Park – Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking a Ride Maintenance Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

• Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical, systems animation and special effects
• Inspections include testing, verification and/or calibration of applicable mechanical systems
• Respond to downtime, repair and ride recovery issues
• Diagnose system failures and provide immediate correction actions. Research defective mechanically‑controlled items/parts and instructional information to complete the repair process when needed
• Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach
• Assist in assembly and disassembly for annual inspections and ensure verification of quality control/NDT requirements have been met
• Input in log books: completion of inspections, corrective action and/or repairs made, and lists applicable parts used
• Support Ride Maintenance Technician II or III on modifications to ride vehicles or show equipment
• Learn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities
• Consistently practice safe work habits including, but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations
• Keep all records up to date and current in an accessible, organized fashion (i.e. logbooks, inspection forms, etc.)
• Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, guest and Dollywood expectations
• Obtain knowledge and understanding of ride parts inventory for assigned area
• Notify the Foreman or Supervisor of any materials necessary to ensure safe, continuous operation
• Clean maintenance shop, stations, equipment, and tools

Management reserves the right to change and/or add to these duties at any time

• Must be at least 18 years of age
• High school degree or GED is required
• Experience in the theme park industry is preferred but not required
• Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
• Working knowledge and experience with dial indicators, inside and outside micrometers and dial calipers is preferred but not required
• Valid driver’s license and proof of insurance is required for use of company vehicles
• Ability to read/write, comprehend instructions and communicate using proper English grammar and punctuation
• Must pass pre‑employment drug test and background check

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self‑motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co‑workers
• Must be productive in a fast‑paced environment
• Must be sensitive to the needs of our guests and feel empowered…