Warehouse Returns Supervisor

Warehouse Returns Supervisor

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To take your career to the next level! As a global leader in live productions, systems integration and virtual technology
, our team is comprised of more than 2,000 passionate individuals.
Our ambition? To deliver spectacular experiences worldwide. Find out more at:

The Warehouse Returns Supervisor is responsible for receiving and processing returned orders in a timely and accurate manner while inspecting the quality of the items to determine the correct process for each item. This position will also be required to perform cycle counts on a predetermined cadence to maintain inventory accuracy. This Warehouse Returns Supervisor and department’s work assignments and tasks can change daily based on the immediate needs of Solotech’s operations.

• Receive, inspect, and return product correctly using proper documents, and scanning while ensuring Solotech’s quality standards procedures.
• Help coordinate de-prep from receipt to end-department for QC.
• Scan inventory to designated pickable location.
• Handle the coordination and metrics when returns will come back to the warehouse and put a plan in place to ensure they are processed in a timely manner.
• Communicate with the appropriate departments on returns and update the inventory system accordingly.
• Create a plan and schedule using a four-week forecast including volume, labor needed, equipment/totes needed, and any critical issues that the operation may encounter.
• Collaborating closely with the operational analyst to maintain operational efficiencies.
• Verify and coordinate that all cables are bundled in the correct quantity and scanned for inventory accuracy. Repair cable as needed.
• Maintain the efficiencies set in cable bundling while suggesting and implementing return efficiencies in other departments.
• Monitor the history of the returns and suggest different options for operational efficiency.
• Verify the accuracy, quality, and completeness of each return before receiving it in Solotech systems.
• Utilize warehouse equipment to stock inventory on shelves.
• Keep the warehouse organized and clean; report any damage or hazards to the Senior Operations Manager.
• Perform cycle counts to ensure inventory integrity.
• Document returns and records operational details for efficiency.
• Maintaining and updating inventory and returns records.
• Assist in developing and implementing inventory control procedures and best practices.
• Identify and resolve discrepancies between inventory records and physical counts.
• Conduct regular inventory audits and keep inventory spaces organized.
• Assist in operational projects, changes, and moves.
• Coordinate, manage and offer the necessary support to the team.
• Plan and organize the daily activities of their department and prioritize the technicians’ tasks.
• Establish technicians’ schedules and assign work in an optimal way.
• Train new hires in processes and procedures for the department.
• Assist in creating Standard Operating Procedures and KPI’s for the department.
• Assist in cleaning and managing the overdue report by coordinating with department managers.
• Certification of steel on return as needed.
• Other duties as assigned

• Bachelors in audiovisual, stage techniques or any other equivalent training
• Minimum of three (3) years of experience in live events.
• Minimum of one (1) year of supervisor experience
• General technical knowledge of all the following departments (audio, lighting, video and rigging)
• Knowledge of the R2 inventory software (an asset)
• Knowledge of Office 365 (Word, Excel, Outlook)
• Excellent leadership skills
• Ability to work under pressure and adapt to change.
• Ability to manage several tasks simultaneously.
• Ability to analyze and solve problems.
• Excellent sense of priorities and schedule management.
• Highly developed sense of organization.
• Teamwork oriented.

• Continually:
  Sit, walk, speak, and hear
• Continually:
  Type, write, and read
• Occasionally:
  Stand, stoop, twist, carry, reach, push and lift to 50 lbs.

• Time will be spent in a warehouse setting.
• Flexible work hours to support operations.
• Environment may be fast paced, hot, cold, and dark.

• Competitive compensation and group insurance plan
• 401(k) with employer contribution
• Skills development activities and opportunities for career advancement
• Work environment conducive to personal health and well-being
• Employee assistance program
• Paid time off & referral program

Solotech is an equal opportunity employer. EOE/M/F/D/V