Clarksville Branch Manager

ABOUT US

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters.

Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership.

Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For ) and Training MVP Awards ).

Coordinate activities and oversee daily functions of financial center operations. Supervise personnel and ensure that credit union policies and procedures are followed, and quality member service is provided. Effectively deal with members and other staff in all areas including problem solving and conflict situations. At this level, manager could be new to the role or not responsible for the increased amount of business as a Branch Manager II or Branch Manager III.

• Direct and oversee daily operations of financial center and supervise personnel.
• Represent the credit union in a friendly, courteous and professional manner, while providing prompt, efficient and accurate information regarding credit union loans, services, policies, and procedures.
• Regularly monitor employee performance and provide feedback, coaching, recognition, rewards, and motivation to all employees.
• Attend various meetings and training sessions to keep updated on job duties or as assigned.
• Prepare performance evaluations for employees and make recommendations for raises, promotions, disciplinary action, or termination. Discuss and set professional goals with each employee. Check and verify employees  timecards. Prepare employee work schedules or assign as needed. Perform quality control on work produced by direct reports for accuracy.
• Keep AVP of Branch Delivery informed of office needs, such as additional staff, problems with equipment, vendors or suppliers, and any serious member or employee complaint or problem.
• Oversee the business development plan of the branch including relationship building contacts with SEGs. Coordinate onsite visits to SEGs and potential SEGs with the Marketing department. Represent the credit union in the community by attending functions where credit union representation is needed. Refer potential SEGs to marketing for follow up.
• Maintain full knowledge of certificate, IRA and HSA programs and provide members and credit union staff with information and assistance.
• Oversee the instant issue of debit and credit cards via Card Wizard Instant Issue System including issuing plastics, re-pin cards and troubleshooting machine issues.
• Follow policies and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations. Responsible for ensuring all branch personnel are trained and adhere to all BSA, AML, CIP, and OFAC policies and procedures.…