Mountain Coaster Supervisor

Location: Gatlinburg

Ripley's Mountain Coaster Supervisor

The Mountain Coaster Supervisor is responsible for assisting the Admissions in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members. Attraction Supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to Ripley's Core Values. This position directly supervises the cashiers and acts as the supervisor on duty in the absence of the any Manager.

Job Responsibilities

* Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.

* Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Managers as necessary.

* Establishes effective and positive communication amongst all team members.

* Assists Managers in maintaining proper coverage and team member schedules ensuring that the location maintains customer service standards and team members adhere to company policy.

* Ensures all cash handling procedures are upheld. Is accountable for funds while running a shift.

* Assists Managers in planning and executing all sales promotions effectively and efficiently.

* Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.

* Directs team members to follow company policies, procedures and adhere to merchandising and cleanliness standards.

* Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to managers.

* Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

* Train new staff members in proper sales and operational procedures

* Enforces all manufacturer and company ride safety protocols, ensuring team members follow procedures without exception.

* Monitors ride operation throughout the day, identifying and addressing any unusual noises, behaviors or mechanical concerns immediately.

* Communicates safety expectations clearly and consistently to team members and guests, promoting a strong culture of safety awareness.

* Regularly audits team performance on safety checks and operational procedures, providing coaching or retraining as needed.

* Responds calmy and effectively to ride stoppages or emergencies, coordinating with team members and communicating with guests throughout the process.

Job Requirements

* Must have flexible schedule, and available nights and weekends (including holidays)

* Ability to stand for up to 8 hours & lift up to 25lbs

* Prior guest service and POS experience preferred

* Must be 18 years or older

* Must have a high school diploma or equivalent