Operations Manager; Weekend Shift

About You

You are the one we are looking for if:

You thrive in a fast-paced, high-demand environment, where business needs are constantly changing. You live to serve, and you love seeing the teams you support win. You have a desire to continue to grow and advance your professional career. You have a proven record of training and maintaining uncompromising safety standards. You are a self-starter and are often described as a “go‑getter.”

You are an expert in setting crystal‑clear expectations, coaching, and training to maintain those expectations, and holding people accountable. You have a strong background in making data‑based decisions using analytics. You can work in a variety of capacities including leading from in front, or behind the scenes. You can get up to speed quickly and do whatever it takes to get the job done.

If you are more comfortable with someone directing your day‑to‑day activity — i.e., telling you exactly what to do — then this is not the position for you. But, if you like the idea of diving right in, getting stuff done, and actively growing in new areas, then this might be your perfect fit. If you’re up for the challenge, we want to hear from you!

The core mission of the Operations Manager is strengthening the operation by leading day-to-day Operations of the Weekend Outbound Team. The Operations Manager will support the Assistant General Managers in leading their Supervisors while maintaining the exceptionally high standards of Red Stag Fulfillment by ensuring volume, financial, and quality standards are maintained and improved.

The world of eCommerce is moving at lightning speed, and that pace of change requires an enthusiastic team member who has a servant leadership mentality, experience in Continuous Improvement, experience developing high-performance leadership teams, and a demonstrated ability to make data-based decisions for their functional departments of oversight. These skills will be critical for the role of Operations Manager at Red Stag Fulfillment.

In addition, the Operations Manager will be responsible for helping the Assistant General Managers and General Manager in setting and maintaining appropriate staffing levels, and managing, coaching and mentoring Ops Supervisors.

• Foster a culture of development and inclusion that supports and embodies the RSF core values.
• Support the site General Managers in owning responsibility of the facility, which will include financial, operations, personnel, and client success.
• Acquire, retain, and engage top‑tier talent for the Outbound Team to create a culture of leadership, coaching and development.
• Promote a strong and inclusive talent pipeline through staffing and retention.
• Build a high-performance culture that embodies our core values of ownership and sweating the small stuff.
• Provide oversight for your departmental team to ensure completion of daily work within your production areas while exceeding KPI targets.
• Assist in establishing and maintaining KPIs for your departments.
• Drive operational efficiencies for your department and the facility as a whole.
• Drive key operational efficiency metrics that ensure client satisfaction and profitable growth.
• Be curious in nature, listening to the concerns and feedback of the team and using that information to help the company diagnose gaps in our processes.
• Prioritize safe warehouse procedures, identify potential hazards, and recommend improvements to standard processes where necessary.
• Foster a culture of commitment to the Red Stag client guarantees:
  • 100% Inventory Accuracy
  • 100% Same-Day Fulfillment
  • 100% Order Accuracy
  • 100% U.S. Based Client Service

• Drive a culture where policies and procedures are trained, executed, and followed.
• Utilize reporting and data to make good business and people decisions.
• Be a team player, willing to help in other areas of the organization as needed.

• Undergraduate degree or 5 years’ experience in logistics, manufacturing, or warehouse operational leadership role or with commensurate experience at Red Stag.
• Strong sense of urgency with proven ability to multi-task.
• Proven record of training and maintaining safety standards.
• Working…