Race Manager - Run Dollywood Race Weekend Events - Dollywood Theme Park & Resorts - Exempt

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Race Manager who will embody the heart and soul of our mission while bringing families closer together and caring deeply about our brand.

• Lead overall planning and execution of race weekends and related running events
• Maintain master timelines, operational checklists, planning documents, and project deadlines
• Coordinate with race consultants, timing companies, operational teams, and third‑party vendors
• Support development and execution of long‑term race growth strategies and participant experience enhancements
• Assist with operational reviews and executive presentations with leadership teams and President‑level reviews as applicable

• Build and manage race registration platforms through Run Signup
• Manage registration setup, pricing structures, add‑ons, waivers, participant communications, reporting, and participant analytics
• Develop and manage race guides, FAQs, participant communications, and guest‑facing website content
• Partner with Guest Correspondence teams on guest communications and FAQ management
• Manage and update guest‑facing systems and race information as operational plans evolve

• Lead meeting note taking, recap development, and information distribution across departments
• Utilize platforms such as Microsoft Teams for operational record keeping and information sharing
• Track action items, deadlines, and operational deliverables across all teams
• Coordinate follow‑up communications with team members ranging from Lead to VP‑level leadership
• Ensure broad distribution of operational information to impacted or potentially impacted departments
• Support operational and experience plan reviews with executive leadership

• Develop, maintain, and organize race operational SOPs and planning documentation
• Create standardized operational processes for pre‑race, race‑day, and post‑race execution
• Develop training and operational guides for future race leadership teams and other properties

• Coordinate with course designers on race layouts, visualizations, and operational flow
• Develop course marking layouts, signage plans, and operational maps
• Coordinate with parking, maintenance, security, safety, and operational teams on race course logistics; audit and coordinate operational equipment and supply needs including cones, barricades, fencing, A‑frames, tape, radios, and course materials
• Lead vendor coordination for delivery, setup, and breakdown of racecourse equipment
• Support post‑race breakdown and restoration with applicable teams prior to park operations

• Lead volunteer recruitment, communication, and management
• Build relationships with volunteer groups, schools, community organizations, and local partners
• Manage volunteer waivers, agreements, and communication in coordination with Safety and operational teams
• Develop volunteer sign‑up systems and communications with Scheduling, Finance, Marketing, and Ticketing Teams
• Develop and maintain Zone Captain SOPs and operational guides; conduct Zone Captain and volunteer leadership training sessions
• Provide ongoing support and race‑day operational leadership for volunteers and Zone Captains

• Lead planning and management of race expo operations and participant packet pickup
• Secure expo sites and coordinate layouts, operational flow, and vendor setup
• Manage vendor outreach, contracting, approvals, and operational logistics in coordination with Vendor & Partner Management
• Manage relationships with multiplier vendors including race consultants, timing companies, medal and award suppliers, photography and videography vendors, audio/visual and video wall vendors, tent and rental companies, merchandise vendors, expo exhibitors and sponsors
• Obtain vendor quotes, negotiate pricing, track deliverables, and ensure operational readiness
• Coordinate vendor setup, load‑in/load‑out schedules, operational needs, and event support
• Review and…