Manager, Enrollment

ABOUT THIS POSITION

The Manager – Enrollment role reports to our Director of Enrollment and has responsibility for leading a team of enrollment specialists and coordinators. The team is accountable for managing a large volume of transactions to on‑board new and existing clients with high quality and client satisfaction.

• Manages the daily operations of the department
• Maintain quality control process to ensure every enrollment is completed in a timely and high quality manner
• Works with key clients and helps resolve escalated situations
• Selects, trains, motivates, supervises, and evaluates the work performance of staff
• Analyzes and forecasts staffing requirements
• Develops and maintains metrics to manage work queues and track work assignments
• Performs other duties as assigned by manager

• Bachelor degree is a must
• 3 years of relevant experience with enrollment process
• Leadership experience, leading a team or project teams
• Significant relationship skills for interfacing with clients, Senior Staff, Zir Med Associates and Payers
• Track record of creating an energized and empowered team

Waystar helps providers simplify healthcare payments. For more information, visit  or follow @Waystar on Twitter.

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off for our non‑exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. Flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free Linked In Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.