Zipline Supervisor

Job Details

Job Location:

Anakeesta - Gatlinburg, TN 37738

Position Type:
Full Time Salary Range: $18.32 Hourly

• Leads and works with team members to ensure an exceptional experience for guests and oversees the Zipline operations to create a safe fun atmosphere and enjoyable experience.
• Aids in the oversight of onboarding of new hires—reviewing candidates, scheduling and conducting interviews, and communicating with Human Resources to extend offers and schedule orientation and start date. Communicates with other Supervisors and Course Manager to ensure awareness of new hire schedules and training.
• Ensures completed training curriculum and paperwork is provided to Human Resources for employee personnel folder.
• Works with and directs the Course Manager to ensure that all courses are safe and authorized for use by guests.
• Works with Zipline Supervisors to develop a group of integral Team members for the operations of the Ziplines and directs safety training and development of processes and systems assuring that all guests are safe with continuous safety training of staff in all areas of operations.
• Assists in directing the operation of ziplines so guests are proceeding efficiently through the ziplines and that the Zipline Supervisors are working with both Senders and Receivers to direct guests.
• Surveys and monitors the grounds areas and access areas maintaining and safe and debris free environment.
• Uses strong leadership skills to oversee scheduling team members, hiring of personnel, mentoring, to accomplish departmental goals.
• Accountable for the efficient operations of the reservation system for zipline scheduling.
• Open availability is a must, including days, nights, weekends and holidays.
• Other duties as assigned.

• An individual in this position should have a strong background in outside adventure parks, especially those with zipline operations.
• Certifications in ACCT are beneficial but not required: certifications in safety programs for large crowds, specific, specific skills in managing personnel in areas of high stress and fast paced operations are desired.

• The ability to stand for long periods of time will be continuously walking around and climbing staircases at very high areas of at least 80 vertical feet.
• Able to lift up to 50 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl.
• Must be able to stand and/or walk for long periods of time on uneven ground.
• Must be able to work at heights.

• Work with an enthusiastic team and create lasting memories.
• Free parking.
• Competitive pay.
• Paid time off.
• Medical, dental, and vision Insurance.
• Life insurance.
• 401K.
• Free admission for employees and their immediate family.
• Employee discounts on food and merchandise.
• Generous pass exchange program with area attractions.