Branch Manager

Branch Manager

Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth. Responsible for assisting with mentoring, developing, and supervising all branch employees. Actively participates in achieving sales and service goals and in maintaining operational excellence. Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs. Supports the consumer and small business loan process.

Responsible for overall management, growth and profitability of branch

Cross-trained on all functions within the branch

Responsible for overall day-to-day management of facility, staff and operations of the branch

Uses reports and resources as tools to maximize results for branch and staff

Accountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating losses

Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performance

Responsible for communicating and monitoring goals to staff on a consistent basis

Assists in creation of and maintaining branch business plan

Proactively participates in business development efforts to grow the branch

Performs business calling and sales programs

Updates and monitors sales activities using 360 View

Develops and maintains a diversified loan and deposit portfolio based on current campaign focus

Actively participates in the community maintaining good public relations

Implements controls to protect the bank in accordance with policies and procedures

Serves as chief communicator on all topics pertaining to and for branch staff

Interview consumer loan applicants (including real-estate loans) and request specified information for loan applications

Recommend and outline loan terms

NMLS # initial registration and annual renewal is required for this role. This process includes fingerprinting and background checks.

High school diploma or equivalent required;
Bachelor's degree preferred

Minimum 3 years banking experience

Consumer/Residential lending experience

Supervisory experience

Good interpersonal communication and supervisory skills

Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services

Proficient in Microsoft Office programs

Strong verbal and written communication skills

Ability to adapt to change

Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred

Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Must be able to pass a criminal background & credit check.

FLSA Status

Exempt

SUPERVISORY RESPONSIBILITY

This position manages employees and is responsible for the coaching, development, and performance management of those employees.

WORK ENVIRONMENT

Location in United Footprint

POSITION TYPE

This is a full-time position, generally Monday-Friday, that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 25% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

USD $49,972.00 - USD $76,958.00 /Yr.