Telematics Specialist

TELEMATICS SPECIALIST Job Description

• Category:
  Parts, Sales, & Service
• Industry: Agriculture, Light Construction
• Status:
  Full-time

• Work closely with our parts, sales, & service departments to provide telematics solutions to our customers
• Install telematics hardware and software at the dealership as well as in the field
• Schedule work orders with pertinent details including customer's chief complaint, service needs, or repair requirements
• Communicate with customer proactively on service & repair updates
• Maintain technical and product knowledge of New Holland, Case IH, & other various products
• Assist customers efficiently and appropriately with troubleshooting via phone, text, email, & in-person
• Prepare all reports and forms required in conjunction with work assignments

• Background in agriculture, light construction, or equipment telematics preferred
• Excellent analytical and problem-solving skills
• Basic mechanical and electrical skills
• Strong communication skills
• Ability to sit, stand, climb, lift 50 lbs., grasp, reach, stoop, and crouch, speak, listen and motor coordination skills
• Pass a pre-employment drug screen and criminal background check
• Reliable source of transportation

• Salary pay (pay based on education, certifications, & relevant experience), medical care coverage, dental coverage, vision coverage, paid vacation, retirement plan

West Hills Tractor, Inc. is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

* Compensatory benefits available after 90 days, retirement plan available after 6 months