Quality Compliance, Corrective Action and Continuous Improvement Coordinator

Job Description Job Summary

Provides company-wide support to production and non-production areas for quality issues and questions. Participates in external, internal and supplier audits. Maintains documentation on audit findings and is responsible for coordinating corrective action responses and following up on corrective action plans and areas of nonconformance. Coordinates identification, implementation and documentation of continuous improvement activities. Determines critical methods and procedures on new assignments and may coordinate activities of other personnel.

Works on items of unique complexity which require a high degree of ingenuity and innovation.

• Primary responsibilities are to analyze and enhance overall quality management system practices
• Supports/facilitates continuous improvement activities across the organization, including areas such as supplier assessment, contractual and regulatory compliance, and product manufacture
• Coordinates corrective action assessments, and implementation and verification of corrective action activities. This includes corrective actions from internal/external audits, supplier requested corrective actions and self-identified corrective actions
• Takes the lead in preparation for Teledyne’s annual AS9100/ISO 9001 recertification audit and other less frequent audits (Nadcap, NQA-1, ASME, CMMI, etc.)
• Participates in performing compliance audits to verify adherence to company policies, standards, and procedures
• Performs queries of established databases to derive trend analysis data and provides feedback in support of product and system improvements to enhance the effectiveness of the quality system
• Prepares written reports of findings obtained from analysis, including the results of internal audits
• Prepares business reports, feasibility studies, and justification statements when a requirement
• Participates in the Quality Planning process as focused in identifying, and ensuring satisfaction of customer order requirements
• Participates in the customer satisfaction assessment process
• May assist in the generation of SOP’s, GMP’s, and Quality System procedures or changes thereto when required
• Uses SPC principles in support of root cause analysis when assessing production anomalies, including variability studies
• May perform product/process inspections if specifically trained
• Supports maintenance of the company’s training and records retention programs
• Daily availability to include evenings and weekends when necessary to reach goals and deadlines.

This job has no supervisory responsibilities but may include providing technical leadership to lower-level Analysts.

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully.
• Project Management
  - Communicates changes and progress.
• Technical Skills
  - Pursues training and development opportunities;
  Strives to continuously build knowledge and skills.
• Oral Communication
  - Listens and gets clarification;
  Responds well to questions;
  Participates in meetings.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Presents numerical data effectively.
• Teamwork
  - Gives and welcomes feedback;
  Supports everyone’s efforts to succeed.
• Business Acumen
  - Understands business implications of decisions.
• Ethics
  - Treats people with respect;
• Organizational Support
  - Follows policies and procedures;
  Supports organization’s goals and values.
• Judgment
  - Includes appropriate people in decision-making process.
• Motivation
  - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality
  - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Quantity
  - Completes work in timely manner;
  Strives to increase productivity.
• Safety and Security
  - Observes safety and security…