Assistant General Manager

Assistant General Manager

Krystal Restaurants LLC is seeking an Assistant General Manager to lead restaurant teams, deliver high-quality guest experiences, and drive operational excellence.

• Create a positive energy that sets the team up for success.
• Empower staff with a “Yes I Can” mindset.
• Communicate effectively and engage the team in regular huddles.
• Coach and motivate shift leaders and crew members.
• Recruit and develop top‑grade talent.
• Demonstrate commitment to goals and inspire others to excel.
• Recognize team achievements using U‑Rock and other tools.
• Serve as a role model in behaviors, actions and decisions.

• Model memorable guest interactions.
• Coach WOW service and foster a welcoming environment.
• Address and celebrate guest feedback.
• Observe team and operations from the guest perspective and coach accordingly.

• Support the Restaurant General Manager with local marketing and events.
• Help execute company‑wide promotions, product launches, and samplings.
• Assist the team in local promotion execution.

• Implement Krystal 9 operating systems.
• Assist in developing sales forecasts and schedules.
• Monitor daily numbers, schedules, cash shortages, and HACCP logs.
• Review inventory efficiencies and product orders.
• Control food and equipment inventory with counts and records.
• Implement operational and financial action plans.
• Analyze sales and labor results after each shift.
• Maintain brand operating standards for product procedures, cleanliness, and service expectations.

• Ensure compliance with health, safety, cleanliness, security, and fire policies.
• Identify problems and troubleshoot restaurant equipment.

• Excellent people leadership and guest service skills.
• Ability to work in a fast‑paced environment.
• Effective communication with guests, team members and seniors.
• Ability to resolve issues in line with Krystal standards.
• Availability for all shifts, weekends, and holidays.
• High school diploma or equivalent.
• 1‑2 years of management experience.
• Physical ability to lift up to 50 lbs and perform related tasks.

• Lift up to 50 pounds frequently.
• Carry items weighing no more than 50 lbs.
• Handle product preparation and storage.
• Perform proper lifting and kneeling as required.