Manager, Restaurant​/Food Service

Summary Description

Summary

Description:

The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak ’n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak ’n Shake procedures, policies and specification which deliver the Steak ’n Shake Vision and Mission.

The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA
:
Non-Exempt Direct reports: Trainers and all Restaurant Associates

• Primary and On-Going Accountabilities
• Effectively Manage a Steak ’n Shake Shift
• Execute the 14 point walk and correct deficiencies as they arise
• Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
• Ensure service, hospitality, accuracy and speed standards are achieved
• Maintain strict compliance with health, safety and security standards and procedures
• Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
• Demonstrate effective decision making and problem solving skills that support the Steak ’n Shake Principles;
  Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Ensure accurate adherence to all State and Federal laws on assigned shift
• Lead by Example
• Has authority to discipline associates
• Recommends associates for hiring and promotion
• Recommends associates for termination

• Customer Satisfaction
  :
  Build the business by relentlessly pursuing excellence and growing customer traffic over prior year
• Interact with Guests to ensure we exceed their expectations with the highest quality food and great service
• Immediately address Guest concerns and complaints utilizing the Steak ’n Shake Guest Recovery Model - L.E.A.R.N.
• Ensure Guests are immediately recognized upon entering and as they are leaving
• Motivate all Associates to deliver great hospitality toward all guests and other associates
• Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
• Brand Protection
  :
  Operate in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices
• Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
• Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates
• Ensure associates are effectively trained using the Steak ’n Shake training program, Earning your Wings
• Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
• Assign and verify all side work is accurately and efficiently completed
• Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
• Ensure all Safety procedures and policies are strictly adhered to

• Fi…