Food & Beverage Attendant

Schedule 1:
Mon.

- Fri. 4 PM - 12:30 AM, Sat. & Sun. Off

Schedule 2:
Sat. & Sun. 4 PM - 12:30 AM, Mon. & Tues. Off, Wed. & Thurs. 5:30 AM - 2 PM, & Fri. Off

Schedule 3:
Fri.

- Tues. 5:30 AM - 2 PM, Wed. & Thurs. Off

Schedule 4:
Sat.

- Wed. 3 PM - 11:30 PM, Thurs. & Fri. Off

Schedule 5:
Thurs.

- Mon. 3 PM - 11:30 PM, Tues. & Wed. Off

Who We Are:

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

The Food & Beverage Attendant serves as the front line for customer service at their assigned work location. They will become proficient in operations, process and efficiency, while ensuring food quality and safety standards are followed. The Food & Beverage Attendant is responsible to take orders, prepare and serve menu items at four uniquely themed food and beverage locations to include:
Refuel, Scoops, Nonnaroni’s and Snack Shack. Their focus is on providing exceptional food and beverage experiences while maintaining safety and quality standards.

The Food & Beverage Attendant will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep Food & Beverage operations running efficiently.

• Responsible to take food and beverage orders, prepare food menu items according to recipe guidelines, adhere to sanitation guidelines and serve food and beverage items.
• Complete orders as directed and in a timely manner to meet capacity demands.
• Compliance with Food safety in regard to the conditions and practices which preserve the quality of food, to prevent contamination and food-borne illnesses.
• Adhere to Serv Safe training guidelines including, but not limited to; handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment, infrastructure and eater requirements.
• Understand all safety regulations to comply with the operation of systems and equipment.
• Adhere to ABC licensing regulations in food facility locations where alcoholic beverages are served.
• Exception:
  Team members under the age of 18 and/or part-time, would not be scheduled to work in Nonnaroni’s and/or Snack Shack due the selling of beer. They will not be required to obtain an ABC license.
• Instruct guests on how to operate cashless payment systems.
• Host a safe and interactive environment that all children and families can enjoy.
• Multitask alongside fellow team members.
• Handle guest concerns and know when to refer information to management.
• Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

• Provide…